SHANE LAXAMANA
PAMPANGA,BTG
Summary
- Detail-oriented cook known for optimizing workflow during peak hours and managing food quality. Focused on delivering exceptional culinary experiences while ensuring compliance with safety protocols and training staff effectively.
- Dedicated professional with strong customer service skills and a focus on problem resolution. Experienced in training and mentoring team members to enhance service quality and operational efficiency.
- Professional merchandise manager with robust track record in driving sales and optimizing product assortments. Adept at strategic planning, inventory management, and supplier negotiation. Strong focus on team collaboration and achieving results while adapting to changing market conditions. Skilled in data analysis, visual merchandising, and customer relationship management. Reliable team player with results-driven mindset.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cook/Chef
PRINCESS HERNANDEZ
L' PLAZA BUILDING, JASA ROAD, LAGUNDI MEXICO PAMPA
04.2021 - Current
- Prepared and cooked diverse menu items to meet customer expectations.
- Managed food inventory, ensuring freshness and quality of ingredients.
- Collaborated with kitchen staff to optimize workflow efficiency during peak hours.
- Trained new team members on cooking techniques and safety standards.
Customer Service Representative
VXI Global Solutions
Angeles City, Province Of Pampanga, Philippines
01.2019 - 02.2021
- Resolved customer inquiries through various communication channels, enhancing overall satisfaction levels.
- Trained and mentored new team members on customer service protocols and best practices.
- Implemented process improvements that streamlined issue resolution, reducing response times significantly.
- Collaborated with cross-functional teams to address complex customer issues effectively and efficiently.
Manager
RL 84 Merchadising Corp., Inc
Santo Tomas, Province Of Pampanga, Philippines
06.2016 - 05.2018
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic merchandising initiatives to boost product visibility.
- Oversaw inventory management systems, ensuring optimal stock levels and timely replenishment.
- Analyzed market trends to inform product selection and promotional strategies.
Education
Business Administration And Management
HOLY ANGEL; UNIVERSITY
Holy Angel Avenue, Sto. Rosario St., Angeles City,10-2016
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Merchandise planning
- Pricing strategy
- Fashion trends analysis
- Brand awareness
- Promotional planning
Certification
- 2015, Personality Development Public Relations Program
- 2015, Professional Development Workshop 1
- 2015, Professional Development Workshop 2
- 2014, Lecture on Marketing Plan
- 2014, Mansoc General Assembly
- 2014, Markprof Seminar 2014 marketing Plan Seminar
- 2014, Marketing roadshow series 2014 2013 Customer Satisfaction
Timeline
Cook/Chef
PRINCESS HERNANDEZ
04.2021 - Current
Customer Service Representative
VXI Global Solutions
01.2019 - 02.2021
Manager
RL 84 Merchadising Corp., Inc
06.2016 - 05.2018
Business Administration And Management
HOLY ANGEL; UNIVERSITY