SHANE D. CERVANTES
Puerto Princesa City
Summary
Seeking a stable position with a reputable company in a professional work environment. Eager to develop skills, gain knowledge, and contribute positively to the team for personal growth within the organization. Committed to continuous learning and professional development to excel in my career.
Overview
22
22
years of professional experience
Work History
Leasing and Relationship Associate Manager
Ayala Land, Inc. (Leisure Estates)
04.2025 - Current
- Cultivated strong client relationships through personalized communication and proactive engagement strategies.
- Developed and implemented streamlined processes for managing client inquiries and resolving issues efficiently.
- Analyzed customer feedback to identify service improvement opportunities, enhancing overall client satisfaction.
- Collaborated with cross-functional teams to align services with client needs, driving increased retention rates.
Assistant Lease Manager
ROBINSONS LAND CORPORATION (Robinsons Palawan)
11.2021 - Current
- Responsible in screening potential tenants of the Mall
- Ensures that the tenant mix of the Mall is being implemented through scouting possible tenants
- Conducts sales call to potential tenants, do follow ups and negotiations
- Prepares overall rental budget and occupancy target of the Mall for the whole year
- Constantly communicates with the tenants to ensure tenants retention
Leasing/ Marketing Supervisor
LTS MALLS, INC. (NCCC GROUP OF COMPANIES)
10.2013 - 11.2021
- Review and Evaluates all incoming letter of intents.
- Prepares Lease Proposals, Award Notice, Contract of Lease and Contract Renewals
- Conducts Store Visits and do evaluations.
- Closely working with the Engineering Team and Building Administrators in connection with the Tenants' Construction. Orients the Tenants regarding the Construction Guidelines and double check the submitted Contractors requirements before giving the Permit to Construct.
- Prepares Block plan and Locators list for sales call (National and Local)
- Prepares Rental Matrix for the leasable spaces.
- Ensures that all tenant requirements are submitted before the store opening.
Marketing Supervisor
LTS MALLS, INC. (NCCC GROUP OF COMPANIES)
04.2009 - 10.2013
- Review and Evaluates all incoming letter of intent to use the Activity Area for events.
- Prepares the Quotation, Quotation Letter and the MOA for the exhibitor/ event organizers.
- Monitors the Foot Traffic of the Mall.
- Prepares and Conceptualize Events and Activities for the Mall (includes Budget Planning)
- Closely coordinates with the Marketing Officers of other Business Units for the implementation of Seasonal Events.
- Review and Evaluates Thematic Designs and Displays proposals and budget plan from the Visual Artists and to make sure that they are installed and dismantled on time.
- Prepares Inter-office Memo for the Building Administrators and Security Agency with regards to any upcoming event.
- Submits Evaluation report regarding Events and Foot Traffic count.
- Coordinates with the Security Agency with regards to the safety and security of the Mall.
Tenant Relations Officer
LTS MALLS, INC. (NCCC GROUP OF COMPANIES)
11.2007 - 04.2009
- Handling and receiving of tenant concerns
- Conducts Orientation of Mall Houserules to the incoming tenants
- Distribution of tenants Statement of Account, preparation and distribution of Demand Letters, Notice of Violations and Memo's
- Collecting daily sales report from the tenants
- Monitoring of the day to day operations of the tenants, gives report to Building Administrators for any repairs observed inside the Mall or in the tenants leased spaces.
- Evaluates the list of tenants for renewal given by the Leasing Department
- Ensures that all tenants, including Business Units are in compliance with the existing City Governments' policies and procedures especially with regards to Government Permits
- Coordinates with the existing tenants that needs store renovations.
Customer Service Associate
LTS SUPERMARKETS, INC. (NCCC)
05.2007 - 10.2007
- Handling customer inquiries and complaints
- Handling dollar exchange, load and bills payments
Sales and Marketing Supervisor
ASTURIAS HOTEL
08.2005 - 12.2006
- Handling room and banquet reservations
- Monitoring of the room occupancy per month
Front Office Clerk
CASA LINDA INN AND RESTAURANT
02.2003 - 08.2005
- Handling guest inquiries, room reservations and billings.
Education
Bachelor of Science - Hotel and Restaurant Management
Palawan State University
Puerto Princesa City, Palawan03.2003
Diploma in Teaching - Education
Fullbright College
Puerto Princesa City, Province Of Palawan, Philippines11-2019
Skills
- Results-driven
- Property management
- Sales experience
- Legal compliance
- Lease negotiation
- Lease management experience
Timeline
Leasing and Relationship Associate Manager
Ayala Land, Inc. (Leisure Estates)
04.2025 - Current
Assistant Lease Manager
ROBINSONS LAND CORPORATION (Robinsons Palawan)
11.2021 - Current
Leasing/ Marketing Supervisor
LTS MALLS, INC. (NCCC GROUP OF COMPANIES)
10.2013 - 11.2021
Marketing Supervisor
LTS MALLS, INC. (NCCC GROUP OF COMPANIES)
04.2009 - 10.2013
Tenant Relations Officer
LTS MALLS, INC. (NCCC GROUP OF COMPANIES)
11.2007 - 04.2009
Customer Service Associate
LTS SUPERMARKETS, INC. (NCCC)
05.2007 - 10.2007
Sales and Marketing Supervisor
ASTURIAS HOTEL
08.2005 - 12.2006
Front Office Clerk
CASA LINDA INN AND RESTAURANT
02.2003 - 08.2005
Bachelor of Science - Hotel and Restaurant Management
Palawan State University
Diploma in Teaching - Education
Fullbright College
References
- Marlon A. Sangco, Regional Sales Manager, 0917-874-0395, Robinsons Land Corporation
- Cecile A., Supatan, Senior Manager, 0917-561-3691, Jones Lang Lasalle (Philippines), Inc., Commercial Leasing
- Aiza Templonuevo - Matthews, Contract Manager, Enterprise Sourcing and Procurement, +1 (651) 214- 4927, Medica USA
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