Shandee Barco
Business Process Outsourcing (BPO) Professional
California
Summary
Experienced and results-oriented Healthcare Operations Manager with over 10 years of expertise in overseeing healthcare outsourcing operations, including billing, accounts receivable, scheduling, claims processing, charge entry, and authorization. Skilled in effectively managing cross-functional teams and ensuring streamlined operations to maximize revenue, reduce inefficiencies, and enhance customer satisfaction. Demonstrated success in driving performance improvements, ensuring compliance with industry regulations, and fostering a collaborative work environment.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Service Delivery Lead
Optum Philippines
01.2022 - 01.2024
- Implemented best practices in project management methodologies to streamline project execution and reduce time-to-market for new services offerings
- Gathered, organized and input information into digital database
- Generated repeat business by maintaining strong relationships with clients and consistently delivering high-quality services
- Created a culture of accountability within the team by setting performance targets, monitoring progress, and providing regular feedback on results achieved
- Managing revenue cycle management (RCM) that involves overseeing the entire process of healthcare revenue generation, from patient registration and insurance verification to claims processing and payment collection
Service Delivery Manager
Optum Philippines
01.2018 - 01.2022
- Manage and be accountable for professional employees and/or supervisors
- Coordinate and supervise daily/weekly/monthly activities of team members
- Set priorities for the team to ensure task completion and performance goals are met
- Coordinate work activities with other supervisors, managers, departments, etc
- Identify and resolve operational problems using defined processes, expertise and judgment
- Provide coaching, feedback and annual performance reviews as well as formal corrective action
Deputy Manager
Optum Philippines
01.2014 - 01.2018
- Conducts weekly and monthly review of the program's performance focusing on the major KPIs of the account
- Formulates strategic and tactical action plans to correct deficiencies
- Facilitates weekly/monthly business reviews with the Client
- Reports site performance progress/regress, drivers, and action plans
Assistant Manager
Optum Philippines
01.2013 - 01.2014
- Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
- Identifies and resolves operational problems using defined processes, expertise and judgment
- Sets priorities for the team to ensure task completion
Process Improvement Lead
Hinduja Global Solutions
01.2009 - 01.2012
- Maintain competent product knowledge to effectively conduct analysis and review for client feedback
- Provides error trending, analysis and recommendation for re-training and immediate action plans
- Consolidates feedback and reports, and respond to client requirements
- Recommend new or modifications to existing procedures to ensure Continuous Process Improvement
Education
Bachelor of Arts - Psychology
University of Perpetual Help
Skills
- Healthcare Outsourcing Management
- Billing and coding (Medical Billing)
- Accounts Receivable (AR) Management
- Claims processing & Reconciliation
- Charge Entry & Payment Posting
- Authorization Management
- Team Leadership & Staff Development
- Process Improvement & Efficiency
- Vendor Relationship Management
- HIPAA Compliance
- Client & Stakeholder Relations
- Budgeting & Cost Control
Timeline
Service Delivery Lead
Optum Philippines
01.2022 - 01.2024
Service Delivery Manager
Optum Philippines
01.2018 - 01.2022
Deputy Manager
Optum Philippines
01.2014 - 01.2018
Assistant Manager
Optum Philippines
01.2013 - 01.2014
Process Improvement Lead
Hinduja Global Solutions
01.2009 - 01.2012
Bachelor of Arts - Psychology
University of Perpetual Help
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