Shan Dale Celis
Olongapo City, Province Of Zambales
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Associate Software Developer (JrSD)
DBA
- Enhanced code quality and efficiency by adhering to specifications provided by SrSE.
- Supported troubleshooting and debugging efforts for existing software applications.
- Conducted thorough self-reviews to ensure code quality and functionality.
- Facilitated deployment of software components and integration with third-party programs.
Customer Service Representative
FedEx
03.2024 - Current
- Improved customer satisfaction by addressing feedback and resolving complaints.
- Streamlined support by maintaining comprehensive knowledge of FedEx policies.
- Increased customer loyalty through empathetic handling of concerns and complaints.
- Managed escalated calls efficiently, achieving favorable outcomes for customers and company.
Education
Bachelor of Science - Computer Engineering
Mondrian Aura College
Subic Bay Freeport Zone01.2022
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Gordon College
Lungsod ng Olongapo, Zambales, Philippine01.2018
Skills
- Basic knowledge in : C, C#, MYSQL, JAVASCRIPT, McLeod Software
Accomplishments
- Recognized by my exceptional effort, dedication, and commitment to the Fleet Support Operations, received a Bravo Zulu award (the company's highest recognition for outstanding performance) for going above and beyond basic job expectations.
- Nominated twice in a row for delivering the purple promise.
General achievement/Customer Service
High Five Friday
Timeline
Customer Service Representative
FedEx
03.2024 - Current
Associate Software Developer (JrSD)
DBA
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Gordon College
Bachelor of Science - Computer Engineering
Mondrian Aura College