SHANAINE KIM EDENS
Bugallon,Pangasinan, Philippines
Summary
Operations Manager with six years of experience in optimizing daily operations and leading diverse teams. Proven ability to enhance processes and maintain high performance standards. Expertise in strategic planning and problem-solving within dynamic environments.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Operations Manager
Parrots English (Polaris Learning)
Lingayen, Pangasinan, Philippines
05.2017 - Current
- Managed daily operations to ensure efficient process execution.
- Led and supported team of 50 staff members in achieving organizational objectives.
- Coordinated with multiple departments to maintain seamless operations.
- Monitored performance metrics and prepared regular reports for management review.
- Assisted in implementing process improvements to enhance overall efficiency.
Education
Bachelor of Business Administration - major in Operations Management
Pangasinan State University
Lingayen Pangasinan 06.2011 - 12.2016
Skills
- Team leadership and development
- Operations and Process Management
- Strategic planning and problem-solving
- Communication and coordination
- Performance tracking and reporting
- Adaptability to diverse environments
References
Mdm. Erlinda P. Tandoc
Chief Executive Officer
Parrots English
Email: polarislearning18@gmail.com
Contact No: +639338557720
Atty. Akiko T. Komoda
Lawyer
OBK Law Office / Philippines
Email: aki.dakomo@gmail.com
Contact No: +639178241551
Languages
English
Advanced
C1
Accomplishments
- Successfully facilitated and supported four international partnership agreements across Taiwan, Thailand, Vietnam and China, contributing to regional expansion and cross-border collaboration.
- Conducted and supported high-level meetings with company agents and clients across Asia, strengthening long-term business relationships and international cooperation.
- Played a critical role during the COVID-19 pandemic by helping design and implement a fully online operational strategy allowing the organization to continue operations and sustain business continuity.
- Supported the establishment of local partnerships with government offices and agencies, enhancing organizational credibility, compliance and community engagement.
- Recognized for adaptability, reliability and strong coordination skills during periods of rapid operational change and growth.
Timeline
Operations Manager
Parrots English (Polaris Learning)
05.2017 - Current
Bachelor of Business Administration - major in Operations Management
Pangasinan State University
06.2011 - 12.2016