Summary
Overview
Work History
Education
Skills
Timeline
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Shan Karl Cabrera

Quezon City

Summary

Adaptable professional with a diverse background in sales, financial customer care, and technical support. Adept at managing multiple priorities, improving processes, and exceeding performance goals. Committed to delivering high-quality results and contributing to organizational success.

Overview

7
7
years of professional experience

Work History

Technical Support Representative

Global Payments
Quezon City
09.2022 - 08.2025
  • Dedicated and analytical Technical Support Specialist with 3 years of experience in the fast-paced payment processing industry. Expert in diagnosing and resolving complex issues across credit card hardware, Point-of-Sale (POS) systems, and payment gateway integrations. Proven ability to provide exceptional support to merchants, ensuring high uptime, transaction security, and seamless payment operations.

Customer Service Representative II

Telus International Philippines
Quezon City
06.2022 - 09.2022
  • Expert problem-solver and Relationship Manager with comprehensive experience in Barclays' credit card division. Adept at handling sensitive escalations, including billing disputes and account compromises, by combining meticulous attention to detail with clear communication to restore client confidence.

Telesales Representative

Infocom Technologies Inc.
Makati
12.2018 - 06.2021
  • Drove outbound sales by contacting potential customers to promote devices and internet plan upgrades, consistently surpassing targets. Cultivated customer relationships, assessed needs, and delivered tailored solutions. Advanced to Fulfillment Support, processing service orders and requests to ensure timely and accurate customer upgrades. Prepared daily and monthly sales reports with insights to guide management decisions, and partnered with teams to streamline workflows and enhance order accuracy.

Education

Bachelor of Science - Information Technology

Systems Technology Institute
Rosario, Province Of Cavite, Philippines
04.2001 -

Skills

Time management

Microsoft Office

Attention to detail

Data analysis

Multitasking

Technical issues analysis

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Timeline

Technical Support Representative

Global Payments
09.2022 - 08.2025

Customer Service Representative II

Telus International Philippines
06.2022 - 09.2022

Telesales Representative

Infocom Technologies Inc.
12.2018 - 06.2021

Bachelor of Science - Information Technology

Systems Technology Institute
04.2001 -

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Shan Karl Cabrera