Shan Karl Cabrera
Quezon City
Summary
Adaptable professional with a diverse background in sales, financial customer care, and technical support. Adept at managing multiple priorities, improving processes, and exceeding performance goals. Committed to delivering high-quality results and contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Global Payments
Quezon City
2022.09 - 2025.08
- Dedicated and analytical Technical Support Specialist with 3 years of experience in the fast-paced payment processing industry. Expert in diagnosing and resolving complex issues across credit card hardware, Point-of-Sale (POS) systems, and payment gateway integrations. Proven ability to provide exceptional support to merchants, ensuring high uptime, transaction security, and seamless payment operations.
Customer Service Representative II
Telus International Philippines
Quezon City
2022.06 - 2022.09
- Expert problem-solver and Relationship Manager with comprehensive experience in Barclays' credit card division. Adept at handling sensitive escalations, including billing disputes and account compromises, by combining meticulous attention to detail with clear communication to restore client confidence.
Telesales Representative
Infocom Technologies Inc.
Makati
2018.12 - 2021.06
- Drove outbound sales by contacting potential customers to promote devices and internet plan upgrades, consistently surpassing targets. Cultivated customer relationships, assessed needs, and delivered tailored solutions. Advanced to Fulfillment Support, processing service orders and requests to ensure timely and accurate customer upgrades. Prepared daily and monthly sales reports with insights to guide management decisions, and partnered with teams to streamline workflows and enhance order accuracy.
Education
Bachelor of Science - Information Technology
Systems Technology Institute
Rosario, Province Of Cavite, Philippines 2001.04 -
Skills
Time management
Microsoft Office
Attention to detail
Data analysis
Multitasking
Technical issues analysis
Timeline
Technical Support Representative
Global Payments
2022.09 - 2025.08
Customer Service Representative II
Telus International Philippines
2022.06 - 2022.09
Telesales Representative
Infocom Technologies Inc.
2018.12 - 2021.06
Bachelor of Science - Information Technology
Systems Technology Institute
2001.04 -