Shamma Joy Besana
Data Entry Specialist/Scheduling Specialist/Virtual Receptionist
Davao City
Summary
Experienced, talented, highly organized, proficient, and detail-oriented freelancer. As a candidate with high esteem and self-motivation. I would love to bring my capabilities to contribute to your growth. My goal is to help you grow your business by giving you more time on what matters most to you that is driving your business to its optimum potential.
Overview
2
2
Certifications
9
9
years of professional experience
Work History
US Healthcare Coordinator/Medical Appointment Scheduler
Snapscale
07.2024 - Current
- Coordinated patient care initiatives, ensuring seamless communication across departments.
- Developed and implemented process improvements that streamlined patient scheduling operations.
- Managed high volume of 50-60 inbound calls each day with eCW.
- Conducted 100-120 outbound call confirmations daily using eCW.
- Maintained compliance in healthcare documentation, ensuring accuracy and confidentiality of patient records.
- Facilitated training sessions for new staff on healthcare protocols and system usage.
Data Entry Specialist/Scheduling Specialist/Virtual Receptionist
Happier Living - Awesome CX
01.2022 - 01.2024
- Created and maintained patient accounts and records as a member of the System Entry Team. Demonstrated exceptional accuracy and attention to detail by consistently processing 30-40 accounts per day using Salesforce, Athena Health, and All Scripts. Collaborated with other development teams.
- Handled approximately 40-50 incoming and outgoing calls from clients per day as a scheduling specialist. Assisted current and returning clients in setting up appointments with their therapists, psychiatrists, and nutritionists via phone calls and emails. Responds to inquiries from prospective clients and helps them reschedule appointments if their personal schedule changes while maintaining good phone etiquette and adhering to HIPAA compliance.
- Checked in 100-120 clients daily as a virtual receptionist in the back-office team. Skillfully cross-checking client’s information on multiple CRMs, assuring that client’s appointments have been appropriately and correctly placed, and collecting payments for scheduled appointments.
Customer Service Representative
Door Dash-CNM BPO Solutions
01.2018 - 01.2022
- Delivered exceptional customer service by placing a minimum of 100 orders daily on behalf of our customers' request.
- Handled high volume of outbound calls, addressing order concerns efficiently and providing suitable alternatives for unavailable items.
- Maintained up-to-date menu and food costs on DoorDash app, enabling timely updates for Escalation Team.
Education
High School Diploma -
University of The Immaculate Conception
Bajada, Davao City 05.2001 -
Skills
Patient scheduling
Healthcare management
Quality assurance
Quality enhancement
Priority management
Multitasking
Problem Solving
Leadership
Adaptable
Accomplishments
"Snap Star" Perfect Attendance - 4th Quarter 2025
Certification
Cause for Applause 4th Quarter 2024
Timeline
US Healthcare Coordinator/Medical Appointment Scheduler
Snapscale
07.2024 - Current
Data Entry Specialist/Scheduling Specialist/Virtual Receptionist
Happier Living - Awesome CX
01.2022 - 01.2024
Customer Service Representative
Door Dash-CNM BPO Solutions
01.2018 - 01.2022
High School Diploma -
University of The Immaculate Conception
05.2001 -
Hiking, Running, playing Pickleball,
During rest day, I like to make myself busy by going on a minor hike or do some running to stay physically fit and active. Sometimes, I play pickle ball with my friends and go to a coffee shop afterwards.