Summary
Overview
Work History
Education
Skills
References
Disclaimer
Timeline
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Shamikee De Los Santos Oriño

Shamikee De Los Santos Oriño

Santa Maria, Province Of Bulacan,BUL

Summary

To secure a career opportunity to fully utilize my skills while making a significant contribution to the success of the company.

Overview

9
9
years of professional experience

Work History

Validator Manager

Threecolts
07.2024 - Current
  • Supervising the Validators Team, managing the full validation process of client-submitted documents to ensure compliance and successful approval with Amazon

Amazon Account Manager

Lightning Quick
10.2022 - 02.2024
  • Managed and oversaw 7 Amazon stores for over 2 years, ensuring smooth daily operations and business growth.
  • Handled comprehensive Account Management, including monitoring Account Health, resolving Performance Notifications, managing buyer-seller communications, submitting appeals for A-to-Z claims, fixing listing issues, creating shipments, preparing replenishment reports, and processing reimbursements.

Amazon Reimbursement Specialist

Juniperimst Store
01.2023 - 06.2023
  • Project based client
  • Creating invoices/packing slips for Lost inbound shipments

Amazon Account Manager

Just One Dime
07.2022 - 10.2022
  • Handled 36 Private Label Stores
  • Account Management Tasks (Daily account checking, answering buyer messages, fixing stranded listing issues, contacting seller support, checking if there will be any discrepancy with FBA shipments, answering tickets from the store owners with regards to their account etc.)

Senior Quality Evaluator

Concentrix UP Techno hub
07.2020 - 12.2021
  • Conducted performance monitoring through call and email reviews to ensure service quality.
  • Led and managed a dedicated Reimbursement Team, overseeing daily operations and performance.
  • Ensured agents delivered high-quality service aligned with Amazon processes through regular coaching and team huddles.
  • Prepared and delivered reports and presentations using MS Excel, Word, and PowerPoint.

Amazon Seller Support Representative

Concentrix UP Techno hub
06.2016 - 07.2020
  • Accumulated 4 years of experience handling seller email and phone contacts for M@, FBA, and reimbursement-related concerns.
  • Managed both FBA and Seller-Fulfilled accounts as an associate, with expertise in creating listings, shipments, and variations, as well as troubleshooting and resolving no-listing errors.
  • Skilled in order management and reimbursement monitoring, including inventory adjustments, FBA customer returns, and other Seller Central reports.

Education

Tertiary - Mass Communication Major in Broadcasting

Polytechnic University of the Philippines
Manila, Sta. Mesa
01.2016

Secondary - undefined

San Francisco High School
01.2015

Secondary - undefined

Colegio De Santa Maria Virginia Leonzon
01.2013

Primary - undefined

National College of Business and Arts
01.2011

Skills

  • Knowledgeable in navigating seller central and other Amazon reports
  • Knows how to troubleshoot Amazon issues
  • Can monitor any possible reimbursement in an Amazon seller account
  • Computer literate including Microsoft Office
  • Good communication skills both oral and written
  • Can easily adapt to certain changes
  • Ability to perform under pressure
  • Excellent in time management and motivational skills
  • Willingness to work in graveyard shift

References

Mary Rose Sardido, Amazon Reimbursement Team Leader, mrsardido@gmail.com, 09355478076

Jake Burlat, Amazon Account Manager, jakeburlat@gmail.com, 09951865781

Disclaimer

I hereby certify that the above information is true and accurate to the best of my knowledge. Shamikee Oriño Applicant

Timeline

Validator Manager

Threecolts
07.2024 - Current

Amazon Reimbursement Specialist

Juniperimst Store
01.2023 - 06.2023

Amazon Account Manager

Lightning Quick
10.2022 - 02.2024

Amazon Account Manager

Just One Dime
07.2022 - 10.2022

Senior Quality Evaluator

Concentrix UP Techno hub
07.2020 - 12.2021

Amazon Seller Support Representative

Concentrix UP Techno hub
06.2016 - 07.2020

Secondary - undefined

San Francisco High School

Secondary - undefined

Colegio De Santa Maria Virginia Leonzon

Primary - undefined

National College of Business and Arts

Tertiary - Mass Communication Major in Broadcasting

Polytechnic University of the Philippines

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Shamikee De Los Santos Oriño