Shalyma Franche

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

• National Service Training Program (NSTP), Quezon City University, 673 Quirino Highway, San Bartolome Novaliches, Q.C September 2019 — September 2020
• Successfully completed 108 hours program in CREATIVE WEB DESIGN, Sta. Lucia High School, J.P. Rizal, Sta. Lucia, Novaliches, Quezon City July 2018 — October 2018
• Successfully completed 108 hours program in WEB DEVELOPMENT LEVEL III, Sta. Lucia Senior High School, Bonifacio St. Sta. Lucia Novaliches, Quezon City November 2018 — January 2019
• Mastery in Public Speakings, Institute of Global Professionals January 2022
• Start, Manage and Rule, Quezon City March 2022

• Scholarship & Youth Development Program (SYDP, Quezon City University), QUEZON CITY June 2019 — March 2023
• Technical Education and Skills Development Authority (TESDA), QUEZON CITY January 2018

December 2023- June 2026 - CSR II; Senior: 2 years and 7 months

With more than two and a half years of experience overseeing client accounts, managing order processing, and resolving complex inquiries. Skilled in and highly adept at navigating customer situations through empathetic active listening and targeted problem-solving. Consistently honored as a high-achieving agent, maintaining elite performance metrics across all key areas—including quality assurance and customer satisfaction—throughout a two-year tenure.