Shalise Berna Tolentino

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
• Optimized resource allocation for improved efficiency and profitability across all departments.
• Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
• Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
• Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
• Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
• Promoted a culture of continuous learning by investing in employee development programs and resources.
• Enhanced team productivity with implementation of agile methodologies, fostering culture of continuous improvement.
• Leading overall business strategy, client engagement, and project execution.
• Overseeing company operations, finance, and talent development.
• Managing creative and production teams for diverse design projects.

• Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.

• Oversee day-to-day operations including but not limited to finance, administration, legal compliance, and human resources.

• Develop and implement internal systems, policies, and workflows to support operational efficiency and organizational growth.

• Maintain long-term relationships with key clients and strategic partners.

• Oversee proposal development, pricing strategies, and client onboarding processes.

• Develop and monitor annual budgets, financial forecasts, and cash flow management.

• Ensure sound financial management, including cost control, cash flow monitoring, and profitability tracking.

• Lead recruitment, onboarding, and performance management for non-creative staff.

• Foster a positive, professional, and collaborative work environment across all departments.

• Promote collaboration across creative and operations teams.

• Ensure organizational values and culture are maintained and upheld.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Maintained inventory of office supplies and placed orders.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.