Shalah Leonardo
Bacoor
Summary
Results-driven Facilities Management leader with 12+ years of experience in the FM industry and an additional 4 years in strategic supply chain management. Proven ability to optimize operations, achieve cost savings, and successfully manage complex, large-scale projects for multinational clients. Skilled at maintaining compliance with health, safety, and environmental standards, leveraging extensive experience within CBRE UAE's portfolio. Committed to fostering cross-functional teams, implementing innovative strategies, and promoting a culture of continuous improvement and sustainability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chief Operations Officer
Fortis Investment Corporation
01.2024 - 10.2024
- Directed daily operations for a high-profile property, leading a multidisciplinary team to ensure smooth, efficient functionality across all operations
- Achieved a 10% reduction in costs by optimizing workflows and implementing best practices
- Implemented a Permit to Work (PTW) system aligned with industry standards, enhancing safety and compliance
- Enforced adherence to SLAs and KPIs, ensuring vendors and internal teams met performance standards and contributed to strategic goals
- Managed warranty processes to eliminate repetitive repair costs, maximizing resource efficiency and asset value
- Introduced a recycling program, reducing waste and supporting sustainability initiatives
Assistant Vice President - Organization Logistics & Office Development Group Head
Fortis Investment Corporation
11.2022 - 01.2024
- Led two unit heads responsible for organizational logistics in housing and property management, ensuring top-tier service and alignment with company standards
- Reduced unpaid vendor balances by 70%, strengthening vendor relationships and improving cash flow
- Ensured all building permits were up to date, avoiding penalties and ensuring full compliance
- Optimized logistics and office development strategies, reducing costs and streamlining operations across units
- Spearheaded office space planning and relocation initiatives, prioritizing safety and enhancing employee satisfaction
- Collaborated with senior leadership to align logistics and office development objectives with the company’s strategic vision, boosting operational performance
Facilities Manager/Account Manager
Nissan Middle East
07.2018 - 08.2022
- Generated $80K in client cost savings in FY21 through targeted service optimizations and achieved high client satisfaction with a Net Promoter Score (NPS) of 9
- Developed SLA and KPI frameworks in collaboration with clients, ensuring alignment with business objectives
- Drove COVID-19 return-to-workplace strategies and championed a safety-first culture on-site
- Delivered comprehensive space management solutions, including utilization projects and relocations
Contracts Manager
Mars UAE & Egypt
11.2014 - 06.2018
- Managed a network of 100 suppliers for the Egypt plant and led successful RFP processes in both Egypt and UAE, achieving $160K in annual cost savings through strategic supplier negotiations
- Secured new business by delivering successful pitches at Keysight offices, contributing to revenue growth and expanding the client portfolio
- Developed customized solutions that increased contract revenue by $212K, strengthening client relationships and supporting long-term growth
- Oversaw supplier performance remotely, ensuring compliance and consistent service delivery across Egypt and UAE operations
- Identified and capitalized on new business opportunities, driving a $390K revenue increase through targeted market expansion
Facilities Manager
Philips Middle East
09.2012 - 10.2014
- Oversaw CAPEX and OPEX budgets, achieving cost efficiency and meeting client financial goals
- Directed the transition and mobilization of new contracts, ensuring service continuity and excellence
- Led facility upgrades to meet evolving client needs and enhance operational effectiveness
Facilities Supervisor
Al Hosn University, DAMCO, & AP Moller
03.2010 - 09.2012
- Managed a diverse portfolio, overseeing facilities for six educational buildings housing 3,000 students at Al Hosn University, along with multiple office locations for DAMCO and AP Moller
- Led preventive maintenance and safety training initiatives across both educational and office facilities, ensuring full compliance with regulatory standards and a safe environment for all occupants
- Directed building improvements to align with specific client needs, enhancing functionality and efficiency across educational and office spaces
- Controlled expenses through strategic cost management, optimizing resources to meet the unique demands of each facility type
- Delivered monthly reports with key metrics, providing clients with actionable insights to support informed decision-making and continuous improvement
Facilities Administrator
National Bonds Corporation, BCS LLC
08.2007 - 02.2010
- Provided administrative support to Facilities Manager, improving communication with tenants and vendors
- Managed client correspondence, order tracking, and data processing, ensuring client satisfaction
Education
Bachelor of Science - Computer Science
AMA Computer College
ILM LEVEL 6 Diploma - Leadership and Management
The City & Guilds of London Institute
Skills
- Facilities and Property Management
- Client Relations & Stakeholder Engagement
- Vendor/ Contractor Management
- Team Leadership & Development
- Budget & Cost Optimization
- Strategic Sourcing & Supply Chain
- Operations Management
- Health, Safety, Environmental Compliance
Certification
- HACCP SOP Writing Guide
- NEBOSH, DENR Managing Head
- Purchasing Foundation, Fire Warden/Fire Essential
- First Aid, Asbestos Awareness, COSHH
Awards
- Gold Star Awardee (2012, 2014)
- Magnificent Awardee 2022
- Reflection Awardee 2023
Timeline
Chief Operations Officer
Fortis Investment Corporation
01.2024 - 10.2024
Assistant Vice President - Organization Logistics & Office Development Group Head
Fortis Investment Corporation
11.2022 - 01.2024
Facilities Manager/Account Manager
Nissan Middle East
07.2018 - 08.2022
Contracts Manager
Mars UAE & Egypt
11.2014 - 06.2018
Facilities Manager
Philips Middle East
09.2012 - 10.2014
Facilities Supervisor
Al Hosn University, DAMCO, & AP Moller
03.2010 - 09.2012
Facilities Administrator
National Bonds Corporation, BCS LLC
08.2007 - 02.2010
ILM LEVEL 6 Diploma - Leadership and Management
The City & Guilds of London Institute
Bachelor of Science - Computer Science
AMA Computer College
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