Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shairame Bañados

Shairame Bañados

Cagayan De Oro, Province Of Misamis Oriental,MSR

Summary

Motivated Customer Care Ambassador with one year of experience, seeking to leverage strong problem-solving,
and data analysis skills in the role of Real Time Analyst (RTA). Committed to improving operational efficiency,
ensuring optimal service delivery, and driving performance through data-driven insights and effective team
collaboration.

Overview

4
4
years of professional experience

Work History

LABELER

REMOTASK
07.2021 - 11.2021

As a Labeler at Remotask, I annotated and tagged various data formats, ensuring high
accuracy and adherence to detailed guidelines to support AI model training, while
consistently meeting deadlines and maintaining quality standards in a remote, flexible
environment.

CSR FINANCIAL ACCT.

Ubiquity
02.2023 - 10.2023

As a Customer Service Representative at Ubiquity, I managed financial accounts by
assisting customers with inquiries, resolving account-related issues, processing
transactions, and ensuring accurate and timely updates, all while maintaining a high
standard of service and customer satisfaction.

CCA SEASONAL ACCT.

Support Zebra
09.2024 - Current

As a Customer Care Ambassador at Support Zebra for the ETC/American Survey Team Account (seasonal), I handled Participants inquiries via phone, email, and chat, conducting a survey and resolve issues efficiently. I troubleshot technical problems, documented interactions in CRM systems, and collaborated with team members to
maintain high service level.

Education

Bachelor of Arts - Economics

BUKIDNON STATE UNIVERSITY
Malaybalay, Province Of Bukidnon, Philippines

High School Diploma -

San Andres National High School
San Andres, Kadingilan, Bukidnon
04-2019

Skills

  • Data processing
  • Inbound and Outbound Calling
  • Complaint resolution
  • Communication
  • Microsoft Excel
  • Customer support
  • Customer Service Excellence
  • Data Analysis and Reporting
  • Attention to Detail
  • Time Management
  • Decision-Making & Judgment
  • Team Coordination

Timeline

CCA SEASONAL ACCT.

Support Zebra
09.2024 - Current

CSR FINANCIAL ACCT.

Ubiquity
02.2023 - 10.2023

LABELER

REMOTASK
07.2021 - 11.2021

Bachelor of Arts - Economics

BUKIDNON STATE UNIVERSITY

High School Diploma -

San Andres National High School
Shairame Bañados