Shaira Marie Pulon Austria CGSP
BATANGAS,Philippines
Summary
Dedicated hotelier with experience in Food and Beverage Service and a solid background in hospitality operations. Certified Guest Service Professional focused on delivering exceptional guest service while upholding high standards. Committed to continuous improvement and contributing to organisational success in the hospitality industry.
Overview
2027
2027
years of professional experience
Work History
International Internship Abroad Program
Centara Grand Beach Resort Phuket,Thailand
01.2026 - 06.2026
- Crafted beverages at The Cove Restaurant, enhancing customer experience
- Delivered customer service as a waitress and hostess, contributing to a welcoming dining environment
- Assisted with daily operations in food and beverage department to ensure smooth service
On the Job Training 1
De La Salle Lipa
01.2025 - 01.2026
- Organised kitchen workflow to optimise food preparation and service efficiency
- Supervised housekeeping staff to maintain high standards of cleanliness and guest satisfaction
- Coordinated front desk activities to ensure smooth guest check-in and check-out processes
- Food and Beverage
NCII COOKERY
TESDA
11.2025 - 11.2025
- Prepared Béchamel, Hollandaise, Espagnole and demi-glace sauces.
- Maintained clean, safe environment by adhering to sanitation and safety requirements.
- Maintained high standards of hygiene and cleanliness in the kitchen, following food safety regulations.
CERTIFIED GUEST SERVICE PROFESSIONAL
American Hotel & Lodging Educational Institute
11.2025 - 11.2025
- Delivered solutions to customers based on comprehensive research and needs analyses.
- Coordinated activities on large-scale to achieve cost-effectiveness.
- Delivered exceptional service by promptly addressing customer queries and concerns, enhancing overall satisfaction.
KITCHEN COOK
“Corks and Canape’s Mocktail Open Bar
01.2024 - 01.2025
- Plated food to create appealing presentations for service.
- Designed event layouts to optimise guest experience.
KITCHEN COOK
PAASCU Accreditation Event, De La Salle Lipa
01.2024 - 01.2025
- Maintained high standards of hygiene and cleanliness in the kitchen, following food safety regulations.
- Maintained clean, safe environment by adhering to sanitation and safety requirements.
- Managed food and beverage operations to deliver quality service and customer satisfaction
- Displayed positive and friendly attitude towards customers and fellow team members.
Baker and Cake Decorator
BEL'S SWEET PASTRIES
- Produced over 20 cakes weekly, enhancing customer satisfaction with diverse offerings
- Designed wedding and customised cakes to meet specific client requests and preferences
Education
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
DE LA SALLE LIPA
Lipa City, Batangas01-2026
Senior High School -
UNIVERSITY OF BATANGAS
Batangas City01-2021
Junior High School -
SANTO ROSARIO ACADEMY
Batangas01-2018
Elementary -
SANTO ROSARIO ACADEMY
Batangas01-2014
Skills
- Hospitality management
- Event coordination
- Customer service
- Customer engagement
- Service excellence
- Time management
- Staff supervision
- Teamwork
- Excellent communication
- Active listening
- Customer-focused approach
Interest
Baking Pastries, Cake Decorations, Singing, Fashion, Volunteer Work
Trainings and Seminar Attended
- Event Styling Masterclass
- Food Plating Masterclass
- Bartending Masterclass
- Barista Training
- Fire Safety and Sanitation Seminar
- BAFBEX (Food and Beverage Exposition)
- Culinary Class- Bangkok Thailand
- Twin Tower Hotel Familiarization in Thailand
- Housekeeping Training- Bed Making
- Hotel Overview and Banquet Operations in Edsa Shangri-La, Manila
- A Closer Look of a Commissary Kitchen Operation in Macro Asia
- Career 103 and SEEDS IN De La Salle Lipa Sentrum
- CIHTM Research Colloquium
- Front Desk Training- De La Salle Lipa
- Gourmet Club General Assembly
- “BAFBEX MASTER CLASS: Going Beyond the HORIZON: Hospitality Opportunities Revitalizing Impeccable and Zealous Optimism in the New Normal” on the topic Diversity: Manifesting Brilliance Through Coping up in the New Normal.
- “BAFBEX MASTER CLASS: Going Beyond the HORIZON: Hospitality Opportunities Revitalizing Impeccable and Zealous Optimism in the New Normal” on the topic The Great Hospitality Reset: Hospitality and Tourism Resiliency in the New Normal
Personal Information
- Age : 22 years old
- Language : English and Filipino
- Place of birth : Rosario, Batangas
- Weight : 58 kg
- Height : 5'2"
- Citizenship : Filipino
Timeline
International Internship Abroad Program
Centara Grand Beach Resort Phuket,Thailand
01.2026 - 06.2026
NCII COOKERY
TESDA
11.2025 - 11.2025
CERTIFIED GUEST SERVICE PROFESSIONAL
American Hotel & Lodging Educational Institute
11.2025 - 11.2025
On the Job Training 1
De La Salle Lipa
01.2025 - 01.2026
KITCHEN COOK
“Corks and Canape’s Mocktail Open Bar
01.2024 - 01.2025
KITCHEN COOK
PAASCU Accreditation Event, De La Salle Lipa
01.2024 - 01.2025
Baker and Cake Decorator
BEL'S SWEET PASTRIES
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
DE LA SALLE LIPA
Senior High School -
UNIVERSITY OF BATANGAS
Junior High School -
SANTO ROSARIO ACADEMY
Elementary -
SANTO ROSARIO ACADEMY