Shaira Mae Pentero
J- Marquez Compound Brgy. BF Homes Parañaque City
Summary
Clear and courteous communicator with positive and upbeat nature. Effective in processing both routine and urgent requests. Works quickly and within established guidelines to evaluate and approve or deny payments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Payment officer position. Ready to help team achieve company goals. Experienced accounting professional with excellent administrative, critical thinking and organizational skills. Proficient in documentation requirements and payment regulations. Familiar with financial controls, project management and team collaboration.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Payment Officer /Reconciliation Analyst
Skybet Gaming Operations
12.2023 - 08.2024
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Contributed to improved cash flow management through careful monitoring of outgoing funds and prompt resolution of issues.
- Provided excellent customer service to both internal and external stakeholders, addressing inquiries and resolving concerns promptly.
- Assisted in the development of new policies and procedures for the accounts payable department, leading to increased productivity.
- Supported month-end closing activities, ensuring all relevant payments were processed accurately and on time.
- Developed strong working relationships with banking partners for seamless handling of wire transfers and other international transactions.
- Managed a high volume of invoices efficiently, ensuring timely payment while minimizing errors or duplicate payments.
- Improved overall financial efficiency with diligent monitoring of payment schedules and deadlines.
- Maintained a high level of data integrity by consistently updating vendor information in internal systems.
- Generated and distributed monthly customer statements.
- Entered client details and notes into system for interdepartmental access and review.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Actively participated in continuous improvement initiatives within the finance department by identifying areas of improvement and suggesting feasible solutions.
- Maintained accurate records of customer accounts, payments and payment plans.
Payment Officer/Audit
Newstar Inc
Paranaque City
8 2023 - 12.2023
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Maintained accurate records of customer accounts, payments and payment plans.
- VND and THB accounts.
- Deposit fund from MB using a VND banks such as TCB,SACOM,AGB,PGB and PVC also Auto banks such as ACB,VCB,BIDV.
- Handling file from RLS and Deposit.
- Doing the checking from backstage and make sure to balance all the in and out fund from the bank.
- Doing the top and late approver from Deposit team.
Payment Officer
M6 First Great Computer Technologies Inc.
Paranaque City
09.2021 - 06.2023
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Complied with established procedures when approving or rejecting claims.
- Operating banks of china such as Agriculture (ABC) and Bank of china (BOC).
- Deposit and withdrawal money for clients.
Legal/Collector Agent
Loancollection And Allied Services Inc.
Paranaque City
06.2019 - 09.2021
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Produced briefs, located records and organized documentation to support court cases.
- Kept case data and contact information up to date to expedite proceedings.
Crew/Cashier (Deli2Go)
Lamuan Shell Gas Station Inc.
11.2018 - 04.2019
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
Outbound Sales Representative
Homes Shopping Network (HSN)
Makati City
08.2017 - 08.2018
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Utilized innovative sales techniques to upsell products and services.
- Analyzed customer data and sales trends to develop targeted sales campaigns.
- Developed favorable customer service relationships and built new, robust customer bases.
- Made average of 200 outbound and inbound calls per day.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Provided information about available products and services, membership details, and purchase advantages.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
On the Job Training (OJT) Completed 300 Hours
Gourdo's Inc.
Paranaque City
11.2016 - 02.2017
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Education
2 Years Graduate - Office Administration
College of Saint Adeline
06.2015 - 03.2017
Parañaque National High School (PNHS)
06.2010 - 03.2015
San Antonio Elementary School (SANES)
06.2005 - 03.2010
Skills
Customer service and assistance
Document coordination
MS Office
Teamwork and Collaboration
Excellent Communication
Flexible and Adaptable
Teambuilding
Timeline
Payment Officer /Reconciliation Analyst
Skybet Gaming Operations
12.2023 - 08.2024
Payment Officer
M6 First Great Computer Technologies Inc.
09.2021 - 06.2023
Legal/Collector Agent
Loancollection And Allied Services Inc.
06.2019 - 09.2021
Crew/Cashier (Deli2Go)
Lamuan Shell Gas Station Inc.
11.2018 - 04.2019
Outbound Sales Representative
Homes Shopping Network (HSN)
08.2017 - 08.2018
On the Job Training (OJT) Completed 300 Hours
Gourdo's Inc.
11.2016 - 02.2017
2 Years Graduate - Office Administration
College of Saint Adeline
06.2015 - 03.2017
Parañaque National High School (PNHS)
06.2010 - 03.2015
San Antonio Elementary School (SANES)
06.2005 - 03.2010
Payment Officer/Audit
Newstar Inc
8 2023 - 12.2023
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