Open To Work
Shaira Mae Alegado
Aklan
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dynamic Chef recognized for creating memorable dishes with fresh ingredients. Monitors and evaluates purchasing, staffing, production and inventory to control food and labor costs and waste. Maintains federal, state, and local food sanitation and safety standards.
Skilled pastry chef knowledgeable about recipe development, inventory management and team leadership. Specialties include and desserts.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Assistant Pastry Chef
Le Soleil de Boracay
Aklan
05.2025 - Current
- Prepared a variety of pastries and desserts for daily service.
- Assisted in developing new recipes and seasonal menu items.
- Maintained cleanliness and organization of kitchen workstations.
- Collaborated with head chef to ensure ingredient availability.
- Managed inventory of baking supplies and equipment usage.
- Assisted with plating and serving desserts.
- Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
- Monitored and ordered supplies and baking ingredient stock items such as flour and sugar.
Pastry Cook
Feliz Hotel Boracay
Aklan
10.2024 - 01.2025
- Prepared pastries using fresh ingredients in a fast-paced kitchen environment.
- Assisted in creating seasonal dessert menus for hotel guests and events.
- Maintained cleanliness and organization of pastry station throughout shifts.
- Followed recipes accurately to produce consistent quality in baked goods.
- Monitored inventory levels of baking supplies and reported shortages promptly.
- Trained new staff on pastry preparation techniques and kitchen safety standards.
- Operated ovens, mixers, grinders and other kitchen equipment as needed.
- Ensured that all food products were stored properly in accordance with health regulations.
- Measured ingredients required for specific food items being prepared.
- Monitored inventory levels to ensure adequate supplies were available at all times.
Intership
Grand Boracay Hotel
Malay
03.2024 - 05.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
Call Center Representative (seasonal account)
Iqor Bacolod
Bacolod
04.2023 - 05.2024
- Managed customer inquiries through phone and chat support channels.
- Resolved issues by identifying customer needs and providing accurate information.
- Documented customer interactions in the CRM system for future reference.
- Escalated complex issues to supervisors for further assistance and resolution.
- Educated customers on product features and services during calls.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Bachelor of Science - Hotel Management
STI WEST NEGROS UNIVERSITY
Bacolod City, Philippines 07.2019 - 06.2024
Silay Institute
Aklan, Philippines Skills
- Pastry preparation
- Recipe development
- Kitchen organization
- Inventory management
- Customer service
- Time management
- Attention to detail
- Food quality assessments
- Inventory rotation
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkLocation Preference
RemoteSalary Range
₱0/hr - ₱1000/hrTimeline
Assistant Pastry Chef
Le Soleil de Boracay
05.2025 - Current
Pastry Cook
Feliz Hotel Boracay
10.2024 - 01.2025
Intership
Grand Boracay Hotel
03.2024 - 05.2024
Call Center Representative (seasonal account)
Iqor Bacolod
04.2023 - 05.2024
Bachelor of Science - Hotel Management
STI WEST NEGROS UNIVERSITY
07.2019 - 06.2024
Silay Institute