Summary
Overview
Work History
Education
Skills
Timeline
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Shaira Chloe Orio

Shaira Chloe Orio

Technical Support
cebu,Borbon

Summary

  • Organized Receptionist and Appointment Setter with experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
  • Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
  • Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
  • Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
  • Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Sales Associate

SM
cebu
01.2015 - 06.2015
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Office Assistant/ Working Student

University Of The Visayas
cebu
11.2016 - 03.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.

Technical Support Specialist

Concentrix
cebu
08.2022 - 11.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Manage user accounts: This could involve setting up new user accounts, resetting passwords, or managing user permissions.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Recorded and maintained relevant notes for each client and work order.
  • Translated complex technical issues into digestible language for non-technical users.

Appointment Setter

Energy Upgrade
cebu
10.2023 - 11.2023
  • Handled complaints and questions, and re-directed calls to other team members.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.

Education

Bachelor of Elementary Education - Elementary Education

University of The Visayas
Colon Street Cebu City
06.2016 - 03.2021

Skills

Consultative selling

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Timeline

Appointment Setter

Energy Upgrade
10.2023 - 11.2023

Technical Support Specialist

Concentrix
08.2022 - 11.2023

Office Assistant/ Working Student

University Of The Visayas
11.2016 - 03.2021

Bachelor of Elementary Education - Elementary Education

University of The Visayas
06.2016 - 03.2021

Sales Associate

SM
01.2015 - 06.2015
Shaira Chloe OrioTechnical Support