SHAIRA P. SABUGA-A
Cagayan de Oro City
Summary
Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication. Experienced individual providing high-quality administrative support to the team. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Acting Supervising Administrative Officer
City Education and Development Office
05.2024 - Current
- Acts as the division head of the Scholarships and Educational Assistance Division
- Coordinated administrative processes to enhance operational efficiency within City Education and Development Office.
- Developed and maintained comprehensive filing systems, improving accessibility of important documents.
- Implemented digital solutions for data management, increasing accuracy in record-keeping and reporting tasks.
- Analyzed workflow processes to identify areas for improvement, driving continuous enhancement of office efficiency.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for office database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Records and Evaluation Section Head
City Scholarships Office
11.2018 - 05.2024
- Records and Evaluation Section Head
- Led implementation of new records management systems to enhance information retrieval efficiency.
- Developed and standardized procedures for document control and retention.
- Spearheaded initiatives to digitize archival materials, reducing physical storage needs.
- Analyzed existing workflows, recommending improvements for data handling processes.
- Mentored junior staff in effective document handling techniques, fostering a culture of continuous improvement.
- Initiated process improvement projects that reduced redundancies and optimized workflow efficiency within the division.
- Built high-performing teams through careful selection of personnel and ongoing coaching/mentorship efforts.
- Spearheaded the scholarship renewal of 8000 City Scholarship Program beneficiaries
- Programs and Formation Section Officer-in-charge
- Analyzed project outcomes to identify lessons learned, applying insights to future initiatives for continuous improvement.
- Managed and supervised daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive team success and strengthen motivation.
Customer Service Representative
Teleperformance
06.2018 - 10.2018
- Analyzed feedback to identify service gaps, recommending solutions for continuous improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
Education
Master in Government Management - Government Management
Phinma-Cagayan De Oro College
10-2024
BS Technology Communication Management -
University of Science And Technology of Southern Philippines
01.2018
Skills
- Data management
- Communication management
- Customer and client relations
- Office administration
- Relationship building
- Personnel management
- Meeting facilitation
Accomplishments
- Public Service Awardee in 2025
- Excellence in Service and Leadership in June 2023
- Employee of the year of City Scholarships Office in March 2022
- Outstanding Staff of the Year in March 2021
- Top Employee under the City Scholarships Office in 2020.
LANGUAGES
English
Filipino
References
Richel, Petalcurin-Dahay, Acting City Education and Development Officer, 0906-470-2846
Awards
April 2025 | CEDO Public Service Awardee, July-December 2020 | CSO Top Employee, June 2021 | CSO Excellence in Service and Leadership, March 2021 | CSO Employee of the week of CSO, January 2021 | CSO Outstanding Staff of the Year
Timeline
Acting Supervising Administrative Officer
City Education and Development Office
05.2024 - Current
Records and Evaluation Section Head
City Scholarships Office
11.2018 - 05.2024
Customer Service Representative
Teleperformance
06.2018 - 10.2018
Master in Government Management - Government Management
Phinma-Cagayan De Oro College
BS Technology Communication Management -
University of Science And Technology of Southern Philippines
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