Shaira Damayan
Bontoc Mountain Province,Philippines
Summary
Dedicated Hotel Receptionist managing guest relations and enhancing experiences through personalised service. Coordinates check-in and check-out procedures, ensuring smooth transitions and guest satisfaction. Resolves complaints promptly, fostering a welcoming atmosphere that encourages repeat visits.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Hotel Receptionist
Sukhavati Inn
Baguio City, Philippines
2024.04 - Current
- Welcomed guests warmly at reception, ensuring a friendly atmosphere. upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
- Prepared for guest arrival, directing housekeeping to ready rooms and add special welcoming touches.
- Prepared daily reports on occupancy, revenue, and any incidents, contributing to effective management meetings.
Sales Clerk
Centric
Baguio City, Philippines
2022.05 - 2024.03
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Addressed and resolved customer complaints in a timely and empathetic manner.
- Monitored store cleanliness and organisation, ensuring a welcoming environment for customers.
Education
Junior High Certificate (ALS) - Junior High Education
Manuel L. Quezon Elementary School
Baguio City, BEN2025-01
Vocational Training (Incomplete) - Nursing Attendant / Healthcare Support
Nursing Attendant Training (Short Course)
Baguio City, BENSkills
- Front desk management
- Booking management
- Guest engagement
- Front office operations
- Complaint resolution
- Customer service
- Housekeeping liaison
- Team collaboration
- Team management
- Decision making
- Team Leadership
- Hospitality management
Languages
English
Intermediate
B1
Tagalog
Proficient
C2
Interests
Organizing events – coordinating schedules, managing details, and ensuring smooth flow
Hospitality service – improving guest communication and front desk operations
Social media management – creating content and promoting businesses online
Accomplishments
- Streamlined guest communication by drafting polished scripts for room availability and upgrades, resulting in faster response times and higher guest satisfaction.
- Created promotional captions for long-term stays and events, boosting social media engagement and increasing inquiries.
- Prepared HR documents including termination letters and clearance advisories, ensuring compliance with hotel policies.
Timeline
Hotel Receptionist
Sukhavati Inn
2024.04 - Current
Sales Clerk
Centric
2022.05 - 2024.03
Junior High Certificate (ALS) - Junior High Education
Manuel L. Quezon Elementary School
Vocational Training (Incomplete) - Nursing Attendant / Healthcare Support
Nursing Attendant Training (Short Course)