Shaira Albano
Chat Support
Cagayan De Oro, Province Of Misamis Oriental
Summary
Skilled in relationship building and problem resolution, adaptability and comprehensive product knowledge drove consistent service excellence and sales growth. Knowledgeable and dedicated customer service professional with extensive experience in chat support. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Chat Support Representative
Online Casino
11.2022 - 01.2024
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
Customer Service Representative
Concentrix
01.2020 - 03.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Fieldwork Profiling
Department Of Labor And Employment
06.2019 - 12.2019
- Developed strong interpersonal skills through effective communication with clients, peers, and supervisors during field visits.
- Participated actively ongoing professional development opportunities offered organization order keep pace latest trends developments related occupation sector.
- Contributed to successful project completion by consistently meeting deadlines and exceeding expectations for quality work.
- Demonstrated adaptability by quickly adjusting to new tasks and responsibilities as needed throughout the internship experience.
Education
Bachelor of Science - Business Administration Major in Marketing
Xavier University - Ateneo De Cagayan
Cagayan De Oro, Province Of Misamis Oriental, Philippines 05.2001 -
Skills
Websites
Timeline
Chat Support Representative
Online Casino
11.2022 - 01.2024
Customer Service Representative
Concentrix
01.2020 - 03.2020
Fieldwork Profiling
Department Of Labor And Employment
06.2019 - 12.2019
Bachelor of Science - Business Administration Major in Marketing
Xavier University - Ateneo De Cagayan
05.2001 -
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