Shaine Marie Soco
DAVAO
Summary
Dynamic and results-oriented professional with a proven track record at Concentrix, enhancing team productivity and user experience through innovative process improvements and effective content moderation. Skilled in analytical thinking and relationship building, I boosted job satisfaction and platform safety, demonstrating exceptional problem-solving and teamwork abilities.
Overview
2027
2027
years of professional experience
Work History
Team Lead Trainee
Concentrix
- Participated in cross-functional team-building activities.
- Boosted employee morale with regular recognition of outstanding achievements and efforts, leading to increased overall job satisfaction.
- Enhanced team productivity by implementing efficient workflow processes and communication strategies.
- Analyzed data trends to identify areas of opportunity for process improvements within the department.
- Promoted a culture of continuous improvement by encouraging team members to share innovative ideas and solutions for process enhancements.
- Resolved conflicts between team members, creating a harmonious work environment that improved overall team performance.
- Assisted in the recruitment process by conducting interviews, evaluating candidates, and providing recommendations for hiring decisions.
- Conducted regular team meetings to review project status updates, address concerns or challenges, and set clear expectations moving forward.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Content Moderator
Concentrix
10.2021 - 08.2026
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
Content Moderator
Conectys
07.2019 - 09.2021
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
Customer Service Representative
Teleperformance
01.2018 - 05.2019
- Identified opportunities to upsell services while addressing customer needs.
- Offered personalized assistance to foster positive experiences.
- Enhanced overall satisfaction by actively listening and understanding customer concerns.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Vocational - Hotel And Restaurant Management
Assumption College of Davao
Davao City04.2013
Skills
- Influencing skills
- Motivation techniques
- Meeting facilitation
- Feedback delivery
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Relationship building
- Daily workflow improvement
- Coaching and mentoring
- Analytical thinking
- Leading team meetings
- Quality improvement
- Team supervision
- Task delegation
- Coaching
- Mentoring
- Giving constructive feedback
- Performance improvement
Timeline
Content Moderator
Concentrix
10.2021 - 08.2026
Content Moderator
Conectys
07.2019 - 09.2021
Customer Service Representative
Teleperformance
01.2018 - 05.2019
Team Lead Trainee
Concentrix
Vocational - Hotel And Restaurant Management
Assumption College of Davao
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