SHAINA MARIE GUNTALILIB
North York,CA
Summary
Skilled professional with experience in customer service, patient care, and operational support, bringing strong communication, organizational, and problem-solving abilities. Adept at fostering positive customer interactions, ensuring accurate transactions, and maintaining a clean and efficient work environment. Ready to contribute to a collaborative team and deliver exceptional service in a new role.
Overview
4
4
Certifications
7
7
years of professional experience
Work History
Cashier
Summerhill Market
07.2024 - Current
- Process customer transactions per shift while maintaining accurate register handling and smooth checkout flow.
- Assist customers with product questions and issue resolution to maintain a positive checkout experience.
- Maintain a clean, organized checkout area through regular cleaning and sanitizing throughout the shift.
- Balance the register and process payments accurately to support end-of-shift cash control.
- Handle multiple checkout tasks at once while keeping service steady during busy periods.
- Work closely with team members to keep the front end running smoothly and customers moving efficiently.
Personal Support Worker (PSW)
SE Health Care/ Community Care
04.2026 - Current
- Assist clients with bathing, dressing, grooming, and other personal care tasks in home settings.
- Monitor client comfort and report changes in condition or behavior to the care team promptly.
- Prepare light meals and support meal routines according to individual care plans and client preferences.
- Maintain clean, safe living spaces by completing light housekeeping and sanitizing frequently used areas.
Production Worker/ Packer
KL Foods INC.
02.2025 - 05.2026
- Inspected packaged goods for correct labels, seals, and product condition before moving them to storage.
- Prepared packing materials and work areas to keep production tasks moving smoothly throughout each shift.
- Sorted finished products by type and destination to support accurate order fulfillment and shipping.
- Followed safety and sanitation procedures to maintain a clean, organized, and compliant work environment.
Dental Assistant
Smile Design Dentistry On Bathurst
03.2025 - 10.2025
- Assisted dentists with chairside support during procedures, improving patient comfort and maintaining smooth treatment flow.
- Managed patient records and scheduling to keep office operations organized and workflow efficient.
- Educated patients on oral hygiene practices to reinforce home care habits and support treatment compliance.
Personal Support Worker
Revera Inc
10.2022 - 07.2025
- Administered prescribed medication and monitored client health to maintain safety and support well-being.
- Communicated with clients and families to address concerns and provide emotional support.
- Maintained clean and sanitized client areas to support a safe, comfortable care environment.
Cashier/Cash Office Assistant
Fortino's
09.2023 - 01.2025
- Operated cash register and processed transactions efficiently to enhance customer service experience.
- Managed inventory levels by restocking shelves and organizing merchandise for optimal presentation.
- Assisted customers with product inquiries and provided recommendations to improve shopping satisfaction.
- Assisted customers with product questions and guided them to items that matched their needs.
- Resolved checkout issues calmly and kept lines moving during busy store periods.
- Maintained an organized cash area by preparing supplies and keeping workstations clean.
- Supported store operations by restocking shelves and keeping merchandise neatly arranged.
Cashier/Server
Jerk King
09.2019 - 03.2022
- Processed customer transactions per shift while maintaining accurate cash handling and steady service flow.
- Delivered friendly customer service, resolved order questions, and supported a positive checkout experience.
- Trained new cashiers on register procedures, payment processing, and daily workflow expectations.
- Maintained clean, sanitized service areas and supported efficient front-counter operations during busy shifts.
Education
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Pharma-Medical College
Scarborough, Ontarioundefined
Medix College
Toronto, OntarioSkills
- Customer assistance
- Cleaning and sanitizing
- Cash handling
- Patience and empathy
- Customer service excellence
- Teamwork and collaboration
- Friendly
- positive attitude
- Multitasking
Certification
CPR Level C
Timeline
Personal Support Worker (PSW)
SE Health Care/ Community Care
04.2026 - Current
Dental Assistant
Smile Design Dentistry On Bathurst
03.2025 - 10.2025
Production Worker/ Packer
KL Foods INC.
02.2025 - 05.2026
Cashier
Summerhill Market
07.2024 - Current
Cashier/Cash Office Assistant
Fortino's
09.2023 - 01.2025
Personal Support Worker
Revera Inc
10.2022 - 07.2025
Cashier/Server
Jerk King
09.2019 - 03.2022
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Medix College
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Pharma-Medical College