SHAINA MAE MADALA
Branch Manager
San Nicolas 1st Lubao Of Pampanga
Summary
Dynamic Branch Manager at Mitsukoshi Motors Phils. Inc. with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in relationship building and operational management, I consistently exceed targets while fostering a collaborative team environment. Adept at implementing effective strategies that elevate service quality and performance metrics.
Overview
7
7
years of professional experience
1
1
Language
Work History
Branch Manager
Mitsukoshi Motors Phils. Inc.
04.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
SB Secretary
LGU-Siayan
11.2022 - 04.2024
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
HR Assistant
Sanford Marketing Corporation,
10.2018 - 03.2024
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
Education
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
Santa Maria, Province Of Bulacan, Philippines 04.2001 -
Skills
Branch operations management
Relationship building and management
Sales development
Team player
Customer relationships
Staff management
Operational reports
Timeline
Branch Manager
Mitsukoshi Motors Phils. Inc.
04.2024 - Current
SB Secretary
LGU-Siayan
11.2022 - 04.2024
HR Assistant
Sanford Marketing Corporation,
10.2018 - 03.2024
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
04.2001 -