Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
SHAINA MAE MADALA

SHAINA MAE MADALA

Branch Manager
San Nicolas 1st Lubao Of Pampanga

Summary

Dynamic Branch Manager at Mitsukoshi Motors Phils. Inc. with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in relationship building and operational management, I consistently exceed targets while fostering a collaborative team environment. Adept at implementing effective strategies that elevate service quality and performance metrics.

Overview

7
7
years of professional experience
1
1
Language

Work History

Branch Manager

Mitsukoshi Motors Phils. Inc.
04.2024 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

SB Secretary

LGU-Siayan
11.2022 - 04.2024
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

HR Assistant

Sanford Marketing Corporation,
10.2018 - 03.2024
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Organized new employee orientation schedules for new hires.

Education

Bachelor of Science - Information Technology

Polytechnic University of The Philippines
Santa Maria, Province Of Bulacan, Philippines
04.2001 -

Skills

Branch operations management

Relationship building and management

Sales development

Team player

Customer relationships

Staff management

Operational reports

Timeline

Branch Manager

Mitsukoshi Motors Phils. Inc.
04.2024 - Current

SB Secretary

LGU-Siayan
11.2022 - 04.2024

HR Assistant

Sanford Marketing Corporation,
10.2018 - 03.2024

Bachelor of Science - Information Technology

Polytechnic University of The Philippines
04.2001 -
SHAINA MAE MADALABranch Manager