Shaina Isabel Modesto
Maintenance Associate | Property Management VA
Davao City
Summary
I'm a dedicated professional with a background in property management and customer service, eager to take on a challenging role where I can utilize my skills to benefit your organization. With a proven track record in managing client inquiries, organizing legal documents, and providing top-notch customer support, I'm committed to delivering outstanding results. My expertise in property management and customer advisory roles positions me to enhance operations and boost client satisfaction. I'm excited about the opportunity to join a dynamic team where I can leverage my strong communication, organizational, and problem-solving skills to drive positive outcomes and contribute to the organization's growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Maintenance Associate Virtual Assistant
Dasa Properties, LLC
07.2023 - 01.2024
- Coordinates City inspections for property compliance and assists with coordinating appraisal for properties that are open to the real estate market
- Handles C of O's, Section 8's and lead Violation notices, ensuring they are addressed within the advisable completion date
- Complete required paperwork, input data into the maintenance database, and extract necessary reports and other documents to effectively monitor the maintenance services program
- Participate in the ongoing development and implementation of the rental property database
- Respond in a timely manner to emergency maintenance problems that may require attention outside of normal working hours
- Identifying and inputting needed repairs using Property Meld, including minor plumbing, electrical, carpentry, appliance repair, painting, and minor maintenance of heating and cooling systems
- Perform other administrative duties as assigned using Propertyware and MS office tools.
Intake Specialist Virtual Assistant
Sasooness Law Group
12.2022 - 07.2023
- Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
- Performing customer service tasks, such as answering phone calls and responding to texts/emails
- Explain the firm's services and onboarding clients
- Keeping all legal documents or correspondence organized and up to date
- Gathering all documents, statements, and evidence a lawyer will need for negotiations & hearing
- Organizing and maintaining files of legal documents and other case materials, such as photographs or recordings of interviews with witnesses
- Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing, to ensure operational efficiency
- Communicating with clients to keep them informed about the progress of their case
- Doing cold calling for leads generated via client based CRM tools like Aloware & Well Rush.
Maintenance Coordinator Virtual Assistant
Synergy Real Estate Group
05.2022 - 12.2022
- Handling Maintenance Requests using Rentec Direct
- Assist in Preparing leases for e-signature via Zipform Plus or Docusign
- Update listings in a timely manner, and respond to inquiries and applications
- Liaison between the property manager/owner and the tenants
- Handles Section 8 and Section 42 paperworks
- Maintains an updated and organized resident/property files and records
- Communicates with tenants regarding property-related issues
- Assist in monitoring monthly fees and maintain records of payments and Leasing multi-unit properties.
Retail Customer Advisor
Healthy Options Corporation
08.2019 - 05.2022
- Provides superior customer service by understanding customer's health conditions and requirements
- Answering questions and providing accurate product information carried by the company
- Generate sales and assist with in-person retail operations
- Performs other administrative & back-office tasks assigned by the store executive.
Order Entry Specialist
CNM BPO Solutions
08.2018 - 07.2019
- Outbound Call handling
- Doordash orders are placing on behalf of customers
- Provide Dasher Support.
Customer Service Representative - Seasonal Position
Convergys Philippines
04.2018 - 07.2018
- Handling inbound and outbound phone calls for a US based Telecommunication company
- Utilizing various client-based tools and applications for customer management and servicing
- Providing customer support assists in processing payments and reconnecting customers phone services
- Provides support to customers on resolving technical issues with their data services and walks them through user manuals on how to use and troubleshoot issues with their mobile phones.
Education
Bachelor of Science - Hospitality Management
DMMA COLLEGE OF SOUTHERN PHILIPPINES
Davao City 05.2014 - 05.2018
Skills
Administrative Skills
undefinedTimeline
Maintenance Associate Virtual Assistant
Dasa Properties, LLC
07.2023 - 01.2024
Intake Specialist Virtual Assistant
Sasooness Law Group
12.2022 - 07.2023
Maintenance Coordinator Virtual Assistant
Synergy Real Estate Group
05.2022 - 12.2022
Retail Customer Advisor
Healthy Options Corporation
08.2019 - 05.2022
Order Entry Specialist
CNM BPO Solutions
08.2018 - 07.2019
Customer Service Representative - Seasonal Position
Convergys Philippines
04.2018 - 07.2018
Bachelor of Science - Hospitality Management
DMMA COLLEGE OF SOUTHERN PHILIPPINES
05.2014 - 05.2018
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