Shaina Dizon
Mabalacat
Summary
Detail-oriented Virtual Assistant with expertise in client intake, customer support, and operations management. Experienced in managing calls, chat, email support, and administrative tasks to enhance workflow efficiency. Committed to driving team success through effective communication, organization, and dependable operational support.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Intake Coordinator
TREB
Texas, USA (Remote)
01.2026 - 04.2026
- Acted as primary contact for potential and existing clients, facilitating professional and timely communication
- Managed end-to-end client intake processes, including call handling, lead screening, consultation scheduling, and follow-ups for a law firm
- Coordinated administrative operations, managing attorney calendars, client records, and document management to support firm efficiency
- Handled client and staff onboarding, including system setup, workflow coordination, and process support
- Supported CRM management, case tracking, billing follow-ups, and operational organization to enhance workflow
- Supported daily law firm operations through multitasking, process improvement, and cross-functional administrative support
- Provided technical support and troubleshooting for office systems, software, and remote operations
- Managed social media accounts, content posting, engagement, and online presence for the firm
- Experienced in fast-paced remote work environments requiring strong communication, organization, and problem-solving skills
Social Media Manager (Part-time Only)
Intuitive LLC
Mexico, USA (Remote)
10.2025 - 04.2026
- Managed social media accounts by creating, scheduling, and publishing organic content across multiple platforms
- Created promotional, seasonal, and engagement-focused posts that strengthened brand presence online
- Planned and organized content calendars to ensure timely and strategic posting schedules
- Enhanced audience engagement by monitoring interactions and responding to messages and comments in a timely manner
- Analyzed content performance and engagement trends to optimize reach and boost audience interaction organically
- Created captions, graphics, and marketing materials for promotions, holidays, announcements, and special events
- Collaborated with team members or clients to align social media content with current campaigns and business goals
General VA/ Appt Setter
Luxury Assets and Miami
07.2023 - 01.2026
- Called investors to set appointments for potential collaborations
- Lead Gen, call potential sellers and qualify leads
- Lead gen
- Assisted with lead generation and campaign email management.
- Cold Calling, to make outbound calls
- Script Usage, follow proven scripts to ensure consistency
- Call Reporting, to track daily calls
- Managed files for non-disclosure agreements to ensure timely client distribution
- Generated leads through targeted outreach efforts
- Scheduling and tracking freight deliveries to ensure on-time arrival
- Lead Gen: call potential sellers and qualify leads
- Cold Calling: to make outbound calls
- Script Usage: follow proven scripts to ensure consistency
- Call Reporting: to track daily calls
- Organizing emails
- Setting batch text to leads
Appointment Setter
Real Estate and California
01.2021 - 01.2022
- Participated in weekly team meetings to discuss project updates
- Conducted outbound calls to prospects, introducing services and generating interest
- Coordinated appointment scheduling for sales reps and service teams, enhancing lead management
- Follow up with leads who missed or rescheduled appointments
- Followed up with leads who missed or rescheduled appointments, ensuring continued engagement
- Work closely with the sales or marketing team to optimize lead flow
Customer Service Representative
TaskUs
Pampanga
08.2018 - 02.2020
- Provided customer support for a blended account handling inbound and outbound calls, live chat, and email support for DoorDash operations
- Assisted Dashers as the primary point of contact regarding delivery concerns, app issues, order delays, cancellations, and account-related inquiries
- Coordinated with merchants and customers to confirm order details and resolve delivery issues for accurate order fulfillment
- Resolved real-time issues while ensuring professionalism and customer satisfaction in fast-paced environment
- Communicated effectively with drivers, merchants, and customers to provide timely updates and support
- Managed multiple communication channels simultaneously while meeting productivity and quality metrics
- Escalated complex concerns to appropriate departments and followed through to ensure resolution
- Escalated complex concerns to appropriate departments and ensured timely follow-through for resolution
- Maintained strong attention to detail, multitasking abilities, and conflict-resolution skills in high-volume support operations
Education
Bachelor of Arts - Psychology
Tarlac State University
Tarlac City, Province Of Tarlac, Philippines07-2018
Skills
Customer service
Documentation and control
MS office suite
Time management
Workflow Optimization
Adaptability
Problem-solving
Organization Skills
Communication Skills
Verbal and written communication
Active listening
Verbal and written communication
Citizenship
Filipino
TOOLS AND PROFICIENCY
- GHL
- Salesforce
- Hubspot
- Canva
- Zendesk
- Launch Control
LINKS
Portfolio link: https://shainadizon.wordpress.com/
Timeline
Intake Coordinator
TREB
01.2026 - 04.2026
Social Media Manager (Part-time Only)
Intuitive LLC
10.2025 - 04.2026
General VA/ Appt Setter
Luxury Assets and Miami
07.2023 - 01.2026
Appointment Setter
Real Estate and California
01.2021 - 01.2022
Customer Service Representative
TaskUs
08.2018 - 02.2020
Bachelor of Arts - Psychology
Tarlac State University