SHAHNAZ T. SAIDALAVI

Virtual Maintenance Coordinator
Remotely manage and coordinate property maintenance operations using platforms such as Property Meld, AppFolio, and Rentvine. Serve as the main point of contact between tenants, vendors, and property managers to ensure timely response and resolution of maintenance requests. Schedule and dispatch work orders, follow up on job progress, and ensure service quality. Maintain detailed records, update system logs, and ensure all tasks are completed in compliance with company standards and timelines.

Customer Service Specialist – Support | Sales | Retention | Training
Delivered exceptional customer experiences across multiple departments including frontline support, sales, and retention. Handled high-volume inquiries, resolved complex issues, and promoted products/services to drive revenue growth. Built strong customer relationships to reduce churn and increase satisfaction. Transitioned into leadership roles, mentoring new team members and conducting training sessions to improve performance, product knowledge, and service quality. Known for adaptability, communication skills, and a customer-first approach.