Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaellin Reyes

Caloocan City, Metro Manila

Summary

Skilled in basic regulatory compliance and risk management, with a strong ability to identify and address compliance issues. Proven experience in policy implementation and effective communication with key parties.

Overview

6
6
years of professional experience

Work History

Risk Investigator

Remitly PHL Operations Inc.
10.2021 - Current
  • Conducted thorough investigations to minimize financial losses and maintain company reputation.
  • Provided support to customers affected by scams, addressed security-related inquiries, and assisted with policies to ensure smoother transaction transfers and a secure experience.
  • Utilized risk assessment tools to identify high-risk customers, including those from high-risk regions, engaging in unusual transactions, linked to politically exposed persons (PEPs), or flagged on OFAC sanctions.
  • Checked customer data, funds, and transactions to spot and stop fraud, policy violations, money laundering, and other illegal activities, ensuring compliance with rules.
  • Helped new and experienced colleagues handle complex cases, guiding them through difficult processes to ensure smooth teamwork and operations.

Fraud Investigator/Fraud Representment

Alorica
05.2019 - 10.2021
  • Conducted thorough investigations of suspicious transactions, minimizing financial losses for the company.
  • Monitored transactions to spot signs of fraud, including unauthorized charges and cases where customers dispute legitimate purchases
  • Managed merchant responses to disputed transactions, strategically working to overturn chargebacks and recover lost revenue
  • Provided guidance and mentorship to junior investigators, sharing expertise and fostering a collaborative environment to support their professional growth and enhance team performance

Education

Bachelor of Science - Business Ad Major in Marketing Management

Polytechnic University of The Philippines
Quezon City, Metro Manila, Philippines
05-2019

Skills

  • Conducting investigations
  • Risk mitigation
  • Adaptability and flexibility
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability

Timeline

Risk Investigator

Remitly PHL Operations Inc.
10.2021 - Current

Fraud Investigator/Fraud Representment

Alorica
05.2019 - 10.2021

Bachelor of Science - Business Ad Major in Marketing Management

Polytechnic University of The Philippines

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Shaellin Reyes