Severino Capili
Trainer
Taguig, Metro Manila
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Trainer
Startek Philippines
02.2022 - 03.2024
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Customer Service Representative
Startek Philippines
01.2020 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
Visual Merchandiser
United Limsun International Trading
01.2016 - 07.2019
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Education
Senior High School - Performing Arts
University of Makati
Makati City, Metro Manila, Philippines 04.2001 -
Skills
New hire training
Training material updates
Planning and coordination
Feedback delivery
Subject matter expertise
Data entry
Customer relations
Problem resolution
Critical thinking
Customer service
Active listening
Product knowledge
Timeline
Trainer
Startek Philippines
02.2022 - 03.2024
Customer Service Representative
Startek Philippines
01.2020 - 02.2022
Visual Merchandiser
United Limsun International Trading
01.2016 - 07.2019
Senior High School - Performing Arts
University of Makati
04.2001 -
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