Ser Jan Aldreach Perez

I am seeking a position that will allow me to be of service by fully utilizing my potential, knowledge and professional training. I will persevere to give my best in any task or assignment that will be given.

• 8+ total years of relevant Cloud Platform infrastructure
• 5+ years of experience Cloud Operations leadership experience with staffing/hiring, performance management, career conversations, coaching and developing front-line support
• Experience with Google Cloud Platform management software and other Google productivity tools (Sheets data reporting)
• Strong experience using Google data/analytics tools(Looker) to measure the impact of your work and develop new projects.
• Immersive experience with various customer support channels (phone, email, chat) and relevant software (CRM systems, ticketing platforms)
• Experience with process improvement and operational efficiency projects - both leading and supporting
• Experience with hiring and coaching team members.
• Skilled in providing constructive feedback, fostering a positive and collaborative work environment, and addressing performance issues.
• Strong collaboration, time-management and prioritization skills
• Excellent written and verbal communication skills.
• Demonstrated approach to problem solving and conflict management.
• Monitor and report on crucial metrics related to the Support Team's activities

• Ilocano
• Tagalog
• English

• Mother's Name: Erlinda P. Tolenada
• Date of Birth: 01/07/88
• Gender: Male
• Marital Status: Single