Zendesk
Sergio Valencia Carreon
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102 San Angelo St. Brgy. Lourdes Sur Angeles City
Summary
Dedicated to continuous skill acquisition and development, I strive to grow alongside talented collaborators. Committed to exceptional performance in the workplace, my aim is to achieve promotion. Moreover, I am dedicated to enhancing shared values and contributing to the overall success of the organization.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Collections Agent (Synchrony Financial)
iQor Inc.
06.2017 - 04.2018
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Customer Service Representative (eBay)
VXI
10.2018 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Experience Executive (ZIP)
Probe Group Philippines Inc.
03.2021 - 10.2021
- Established a customer feedback system, allowing for continuous improvement in service delivery.
Data Entry Intern (Worldly)
Support Ninja Inc.
03.2022 - 09.2024
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
Customer Advocate (4Patriots)
Support Ninja Inc.
11.2024 - 03.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Education
Bachelor of Science & Education, Major in English
Republic Central Colleges
Plaridel St. Angeles City, Pampanga 04.2001 -
Information & Communications Technology
Asian Institute of E-Commerce
Burgos St. Angeles City, Pampanga 04.2001 -
Secondary
Republic Central Colleges
Plaridel St. Angeles City, Pampanga 04.2011 - 01.2012
Skills
- Technical Troubleshooting Expertise
- Technical issue resolution
- Hardware Diagnostics
- Proficient in Software Platforms
- Financial Debt Management
- Customer Engagement
- Customer Complaint Resolution
- Precise Data Handling
- Effective Upselling Techniques
Personal Information
- Age: 29
- Place of Birth: Pampanga
- Date of Birth: 10/07/95
- Gender: Male
- Marital Status: Single
- Religion: Catholic
Affiliations
Name: J.C James D. Lansangan
Occupation: Data Management Expert
Company: TaskUs
Name: Tristan John F. Severo
Occupation: Sales Executive
Company: iQor
Name: Nhel John Bondoc
Occupation: AVP Supervisor
Company: iQor
Software
Microsoft Office 365
Gorgias
Google Docs
Additional Information
I hereby certify that the above statements are true and correct to the best of my knowledge.
Timeline
Customer Advocate (4Patriots)
Support Ninja Inc.
11.2024 - 03.2025
Data Entry Intern (Worldly)
Support Ninja Inc.
03.2022 - 09.2024
Customer Experience Executive (ZIP)
Probe Group Philippines Inc.
03.2021 - 10.2021
Customer Service Representative (eBay)
VXI
10.2018 - 03.2019
Collections Agent (Synchrony Financial)
iQor Inc.
06.2017 - 04.2018
Secondary
Republic Central Colleges
04.2011 - 01.2012
Bachelor of Science & Education, Major in English
Republic Central Colleges
04.2001 -
Information & Communications Technology
Asian Institute of E-Commerce
04.2001 -
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