Sergio M. Rapal IV
Customer Service Representative
Davao City ,Philippines
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
VXI Global Holdings
Davao City , Philippines
05.2022 - Current
- Helping customer making their medical appointments .
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
VXI Global Holidngs
davao city, philippines
08.2021 - 04.2022
- Ask customer about their needs to provide better promotions and deals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Sales Associates
Teleperformance Davao
Davao city, philippines
04.2019 - 02.2020
- Travel Account
- Helped customers make their reservations for trips
- Engaged with customers to build rapport and loyalty.
- Recommend possible alternative to get more deals and coupons
Education
Bachelor of Science - Psychology
University of Mindanao
Davao City 03.2016 - 03.2019
Skills
Strategic sales knowledge
Creative problem solving
Flexible, Teamwork, Goal-Oriented
Ability to work under pressure
Reading Books
Like self-love , self realization try to read other genre
Timeline
Customer Service Representative
VXI Global Holdings
05.2022 - Current
Sales Representative
VXI Global Holidngs
08.2021 - 04.2022
Sales Associates
Teleperformance Davao
04.2019 - 02.2020
Bachelor of Science - Psychology
University of Mindanao
03.2016 - 03.2019