Summary
Overview
Work History
Education
Skills
Software
Timeline
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Irmina Sen Cagurungan

Irmina Sen Cagurungan

Division Head
Lipa

Summary

Dynamic leader with a proven track record at RUMBLE ROYALE, excelling in operations management and team leadership. Spearheaded strategic initiatives that enhanced productivity and streamlined processes, while fostering a culture of collaboration and continuous improvement. Adept at problem-solving and customer relationship development, driving significant operational efficiencies and employee engagement.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

3
3
years of professional experience
1
1
Language

Work History

Division Head

RUMBLE ROYALE
10.2022 - 09.2023
  • Ensured compliance with industry regulations and company policies, maintaining high standards of ethical conduct in all operations.
  • Implemented change management initiatives to successfully transition the division through organizational restructuring.
  • Developed strategic plans to drive business growth and improve overall performance.
  • Led cross-functional teams for successful project completion within set deadlines.
  • Collaborated closely with other division heads to develop integrated strategies that leveraged the strengths of each team for overall organizational success.
  • Championed process improvements that led to increased operational efficiencies within the division.
  • Managed budgets effectively, ensuring optimal resource allocation for division projects and goals.
  • Delivered training programs aimed at enhancing employee skills, knowledge, and competencies relevant to their roles in the division.
  • Increased productivity by identifying areas of inefficiency and implementing targeted solutions for improvement.
  • Improved division efficiency by streamlining processes and implementing new technologies.
  • Promoted a culture of continuous improvement by encouraging employees to contribute ideas and suggestions for process enhancements.
  • Enhanced employee engagement through regular communication, feedback sessions, and recognition programs.
  • Served as an effective liaison between upper management and team members, facilitating open lines of communication for issue resolution.
  • Evaluated team performance regularly using established metrics, providing constructive feedback for ongoing improvement efforts.
  • Supervised daily planning, coordination and administration for division operations.

Team Leader

TaskUs
04.2021 - 08.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored potenial mentors, helping them develop their leadership potential and advance in their careers.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Mentor

TaskUs
03.2021 - 04.2021
  • Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Developed trust-based relationships with mentees through active listening and empathetic communication.
  • Regularly assessed progress and provided feedback to support continued development.

Customer Service Representative

TaskUs
10.2020 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Bachelor of Science - Entrepreneurship

Enderun Colleges
Mckinley Hills, Taguig
04.2001 -

Skills

Team management

Software

Canva

CapCut

Google WorkSpace

Microsoft 365

Mondaycom

RingCentral

Agency MVP

Shopify

Mobirise

DaVinci Resolve

Timeline

Division Head

RUMBLE ROYALE
10.2022 - 09.2023

Team Leader

TaskUs
04.2021 - 08.2022

Mentor

TaskUs
03.2021 - 04.2021

Customer Service Representative

TaskUs
10.2020 - 03.2021

Bachelor of Science - Entrepreneurship

Enderun Colleges
04.2001 -

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Irmina Sen CagurunganDivision Head