Seigely Tabing

Responsible for providing outstanding service to the customers by providing timely resolutions to their queries. Correspond with customers through Chat support regarding transactions on their accounts such as payments, transfer, interest rates, rewards, and other issues, card query, using card abroad, account servicing, app support navigation, cashback and refunds, statements, contactless limit, feedback and complaints and others tasks related to Everyday banking.

• Provided exceptional customer service to Capital One customers, responding to inquiries and resolving issues in a timely manner.
• Utilized problem-solving skills to identify customer needs and provide solutions that meet their expectations.
• Maintain up-to-date knowledge of products, services, policies, and procedures.
• Accurately processed transactions such as deposits, withdrawals, transfers, payments, and account maintenance.
• Assisted customers with online banking, mobile app, and other digital tools.
• Identified opportunities to cross-sell additional products and services.
• Follow established guidelines for handling customer complaints and escalating them when necessary.
• Monitored customer accounts for suspicious activity and take appropriate action.
• Provided feedback on customer experience and suggest improvements.
• Participated in training sessions and team meetings
  Adhere to all applicable laws and regulations.
• Ensure compliance with internal policies and procedures.

• Handled the set-up of project site policies, government permits, lease agreements, and accreditation of local suppliers/vendors.
• Prepared, discussed, and finalizes the project admin conditions and applicable project policies for site implementation.
• Ensured that all PJ Site Administration activities are in accordance with company policies, rules, and regulations to promote harmonious relationships among personnel from different levels.
• Arranged meetings with the project team when necessary to discuss progress or address critical concerns in relation to the project schedule.
• Supervised staff, hires, evaluates, trains, disciple, and recommends dismissal of staff as necessary.
• Provided professional consultation on sensitive labor and employee relations matters, including but not limited to grievances, disciplinary actions, and arbitration procedures.
• Arranged maintenance work or shutdown activities which include the hiring of a large number of skilled personnel.
• Handled mobilization, demobilization, and home leave of PJ personnel including accommodation and transportation arrangements.
• Processing and payment of project admin-related billings & payables like rentals, utilities, services, etc.
• Ensured safekeeping and records mgmt. of admin documents (external: permits & DOLE and internal: employment contracts for PJE, PESR, etc..
• Served as the PIC in terms of Basic Accounting, Payroll and Timekeeping, Employee Benefits, External Community relations, Purchasing, General Services, and Petty Cash Management.
• Prepared management reportorial requirements such as Manpower, audit, incident, calamity, etc.
  

• Prepared new hire letters, employee contracts, and corporate policies.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Updated HR database with new employee information, changes in benefits, and other details.
• Oversaw hiring, staffing, demobilizing, and labor law compliance.
• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
• Managed payroll and timekeeping to track hours and accurately pay employees.
• Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Collaborated with managers to identify and address employee relations issues.
• Assisted with writing job postings and job descriptions for boards.
• Developed and implemented onboarding and orientation programs for new employees.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Ran errands and provided general office support in a professional environment.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Worked well in a team setting, providing support and guidance.
• Coordinated ID renewal with liaison officer for security passes for all employees, executives, subcontractors, vendors and VIPs.
• Performed and submitted daily, weekly and monthly reports.
• In charged on payments for penalties for lost iD's and late submissions at Riyahd Bank.

• Prepared new hire letters, employee contracts, and corporate policies.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Updated HR database with new employee information, changes in benefits, and other details.
• Maintained, updated files and reports such as Manpower Plan, Organizational Chart, Mobilization, Demobilization, Change of Assignment Notice, Manhour, Insurance, CV's and certificates, work permits, VISA stamping on Passport, Invitation Letters, Time sheets and others.

• Worked effectively in fast-paced environments.
• Resolved problems, improved operations and provided exceptional service.
• Organized and detail-oriented with a strong work ethic.
• Excellent communication skills, both verbal and written.
• Assisted the Site Manager with day-to-day operations, working efficiently and productively with department managers and engineers.
• Gained extensive knowledge in data entry, analysis and reporting.
• Developed strong communication and organizational skills through working on group projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Functioned as executive secretary and supported admin tasks to Site Director's office.
• Attended calls from Headquarter office in Japan, calls from subcontractors, other departments.
• Coordinated consistently (file, videos, data collections and endorsed to IT) for Monthly Site Progress review presentation with clients and JV contractors.
• Prepared hand out for AOE, Submission of RFTR and TR, PAC,
• Retrieved revision copy and print outs of documents and drawings through, EDIS1.3 program and other task support for Field Engineering.

• Coordinated site investigations, documented issues, and escalated to executive teams.
• Monitored and implemented gate pass, vehicle pass and iD control.
• Set up in system in Diesel receiving and supply for company's generator and heavy equipments.
• Proposed improvement plan for company set up and system organization in General Affairs, HSES and Third Country Nationals.
• Handled operations of Security and Safety controls for smooth operations of 1700 workers from camp to zone areas.
• Conducted safety trainings and implemented Safety procedure on the used of PPE and safety harnesses and related safety procedures at work.
• Patrolled and roved the camp and site before and after work
• Prepared incident and accident reports.
• Monitored and kept invoice records of government contracts, on sewage, pest control, garbage disposals and collections.

• Managed purchasing, stocking and organizing inventory.
• Tracked expenses, processed invoices and completed other related accounting tasks.
• Maintained office furniture and fixtures, office equipment, stationery supplies and placed orders for materials in short supply to manage office supply inventory.
• Performed routine clerical tasks by scanning, filing and copying documents.
• Monitored the activities of subcontractor s for cleaning, and garbage, sewage collection and disposals.
• Coordinated all related general affairs activities for all departments.
• Controlled document transmittal and memos.
• Prepared meeting rooms for monthly progress review presentations / meetings.

• Supervised the operations of 3 provincial warehouse branches of the company.
• Purchased, controlled and issued telecommunication materials, cellular and satellite phones, catering goods, vehicles and generator spareparts, appliances, and basic construction materials
• Enhanced customer relationship and learned different languages such as French, Afrikaans, Brazilian and Portuguese at company's showrooms.
• Performed administrative support for Branch managers for letter, correspondence and emails.
• Administered operation of Camp and VIP accomodations, cleaning and laundry operations.

• Assisted customers by answering questions and suggesting merchandise.
• Received, merchandised and arranged all shop items for visual display.
• Trained and supervised new associates in navigational equipments and spareparts, boats and outboard and inboard engines.
• Operated forklifts and hand trucks to restock department supply locations.
• Maintained stock level thru periodical replenishment.
• Prepared requisitions, purchase orders, and invoices through computerized inventory system.

• Supervised the operation of conveyor line in assembling wire harnesses at the production area.
• Implemented the 5S and Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Inspected products randomly before packaging to container area.
• Consistent in achieving target eficiency, quality and quantity output in production area.
• Attended Quality Circle Management presentation 3 years in a row, and awarded 1st place in the 3rd year competition.