Seg Patrick Rodique
College Undergraduate - 2nd Year Level
Imus, Province Of Cavite,CAV
Summary
Driven professional with a proven track record at Capital One Philippines, enhancing fraud investigation strategies and customer service excellence. Expert in process improvement and teamwork, achieving significant cost savings and customer satisfaction. Skilled in data entry and problem-solving, adept at leading teams to exceed objectives through innovative solutions and strategic planning.
Overview
16
16
years of professional experience
Work History
Senior Coordinator - Fraud Investigations
Capital One Philippines Support Services Center
03.2015 - 03.2024
- Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
- Established key performance indicators for departmental goals, enabling more accurate tracking of progress towards objectives and facilitating data-driven decision-making processes.
- Implemented cost-saving measures within the department, contributing to significant annual savings without compromising quality or efficiency.
Customer Service Representative
TeleTech Sta. Rosa
09.2008 - 02.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Undergraduate - 2nd Year Level - B.S. in Accountancy
San Pedro College of Business Administration
San Pedro, Province Of Laguna, Philippines 04.2001 -
Skills
Customer Service
Data Entry
Information Collection
Schedule Management
Process Improvement
Teamwork and Collaboration
Problem-solving abilities
Timeline
Senior Coordinator - Fraud Investigations
Capital One Philippines Support Services Center
03.2015 - 03.2024
Customer Service Representative
TeleTech Sta. Rosa
09.2008 - 02.2015
Undergraduate - 2nd Year Level - B.S. in Accountancy
San Pedro College of Business Administration
04.2001 -
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