SEBASTIEN LAMAH
Customer Service Support
Rodriguez,Rizal
Summary
I am a professional with excellent multitasking, prioritisation and management skills. Robust technical experience and ability to optimize processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Satisfaction & Quality Consultant
Janido.ltd
11.2022 - Current
- Providing assistance to the warehouse for quality services
- GDPR compliance overview
- Provide guidelines for a best customer satisfaction and end-users data processing.
- Optimised team training and staff development.
IT SERVICE DESK - CLOUD APP ANALYST
Accenture
02.2022 - 06.2023
- Handle and resolve user issues with O365 tools, Windows 10 troubleshooting, MDM and user account troubleshooting.
- Active Directory to unlock user accounts and reset Passwords
- Knowledge with CyberArk for data processing.
- Knowledge of Amazon AWS to resolve customer requests
- ServiceNow for tickets and incident management.
Customer service Representative
Telus
05.2019 - 05.2022
- Responsible for all billing issues and payments
- Assisting customer with their payment arrangement and processing the payment of their invoice via secured methods
- Responsible for products quality orientation, before and after sales support
- Responsible for order management and delivery tracking
- Level 1 Tech support: Troubleshooting internet connection for data usage
- Troubleshooting customer online profiles access issues and their Application functionalities
- Responsibility 2: Channel care (Back office) Proactively handling chats and emails (through CRM and Outlook) to troubleshoot dealers' and retailers' system login issues
- Responsible for negotiating Corporate contracts that match to their company agreement
- Responsible for Intern security agreement before I authorized or processed the following tasks: an Account activation, a cancellation, a transfer of ownership, migration, or Port of Carrier.
Supervisor - Warehouse operations & services
Janido.Ltd
05.2017 - 12.2018
- Responsible for handling all sales activities
- Responsible for the management of: Strict inventory control during the delivery operations to avoid missing items
- Organizing, planning the delivery
- Managing the warehouse equipment maintenance and providing all activities reports on a daily basis.
- Aligned day-to-day activities with targets set by upper management.
- Currently, responsible for customer Satisfaction & product Quality auditing.
French Teacher
International Bilingual Institute
02.2015 - 07.2016
- Teaching French language to grade 7 students.
- Organised and oversaw afterschool activities to educate pupils in French language.
- Responsibility 2 : School registrar
Education
Bachelor's Degree - Sociology
UGLC-Sonfonia
06.2013
Skills
- Team oversight
- Service planning
- Client relationship building
- Microsoft Office
- Customer service expert
- Troubleshooting proficiency
- Online platform support
- Order Management SAP/MAGENTO
Languages
English
Advanced
C1
French
Bilingual or Proficient (C2)
Certification
- ISO 9001 certified
- Basic fire control course
Timeline
Customer Satisfaction & Quality Consultant
Janido.ltd
11.2022 - Current
IT SERVICE DESK - CLOUD APP ANALYST
Accenture
02.2022 - 06.2023
Customer service Representative
Telus
05.2019 - 05.2022
Supervisor - Warehouse operations & services
Janido.Ltd
05.2017 - 12.2018
French Teacher
International Bilingual Institute
02.2015 - 07.2016
Bachelor's Degree - Sociology
UGLC-Sonfonia
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