SEBASTIAN JUAQUIN CASTILLO SANTOS
Bacoor, Province Of Cavite
Summary
To obtain a position that will effectively utilize my skills and experience and the opportunity to work with a team. I can utilize my full knowledge, ability, talent, and experience in my field to which I can contribute for the good of the company and as well for personal enhancement.
Overview
2
2
years of professional experience
Work History
Customer Advocate
Teleperformance
09.2024 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Customer Service Representative
WNS Global Services
05.2024 - 09.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sutherland Manila
10.2022 - 05.2024
- Bring your skills to give great support and solutions to clients via incoming calls in a high-energy setting
- Will have the opportunity to work with cutting-edge technology and systems, backed up by a dedicated team of leaders and peers
Education
Bachelor of Science - Mechanical Engineering
National Univeristy
01.2022
Senior High School - ABM
San Felipe Neri Parochial School
01.2020
Junior High School -
San Felipe Neri Parochial School
01.2018
Skills
- Highly Proficient in Ms office
- Time Management
- Resourceful
- Adaptability
- Can work independently
- Customer services
Languages
Tagalog
English
Personal Information
- Age: 22
- Date of Birth: 05/03/01
Timeline
Customer Advocate
Teleperformance
09.2024 - Current
Customer Service Representative
WNS Global Services
05.2024 - 09.2024
Customer Service Representative
Sutherland Manila
10.2022 - 05.2024
Senior High School - ABM
San Felipe Neri Parochial School
Junior High School -
San Felipe Neri Parochial School
Bachelor of Science - Mechanical Engineering
National Univeristy
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