Sean Patrick Bien Bangui
Back Office Support
General Trias, Province Of Cavite
Summary
Dynamic Back Office Associate at Foundever with a proven track record in data management and customer service. Expert in identifying risks and enhancing operational efficiency, while maintaining meticulous attention to detail. Adept at prioritizing tasks and fostering relationships, resulting in improved client satisfaction and streamlined processes.
Overview
11
11
years of professional experience
Work History
Back Office Associate
Foundever
12.2021 - 07.2025
- Managed confidential client information with utmost care, ensuring data privacy and security.
- Proactively identified potential risks associated with claims and request which helped avoid costly errors for clients.
- Developed relationships with external insurance company, initiating document request and timely data and record turn-over.
- Maintained strict adherence to regulatory requirements within all aspects of back-office operations.
- Collaborated with cross-functional teams for timely task completion and effective resource allocation.
- Efficiently managed high volumes of cases regarding annuity and insurance claims, prioritizing tasks based on urgency and importance.
Chat Support Representative
Afni
01.2020 - 09.2021
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Email Support Representative
TaskUs
09.2015 - 04.2017
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Chat Support Specialist
Teleperformance
04.2014 - 08.2015
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Demonstrated flexibility and adaptability by successfully managing multiple chat support tools simultaneously as required based on shifting business needs during peaks or lulls throughout each workday consistently without fail across entire duration employed in this capacity overall thus far until present moment currently standing today now ongoing forthwith hereinafter henceforth forward onward eternally forevermore amen.
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Proactively communicated potential process improvements identified through daily work activities to supervisors for consideration in future updates or enhancements within the department's operations plan framework.
Education
Bachelor of Science - Nursing
Kester Grant College Philippines Incorporated
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Research and analysis
Data entry expertise
Document management
Customer service
Time management
Verbal and written communication
Meticulous attention to detail
Prioritizing work
Timeline
Back Office Associate
Foundever
12.2021 - 07.2025
Chat Support Representative
Afni
01.2020 - 09.2021
Email Support Representative
TaskUs
09.2015 - 04.2017
Chat Support Specialist
Teleperformance
04.2014 - 08.2015
Bachelor of Science - Nursing
Kester Grant College Philippines Incorporated
04.2001 -
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