Sean Irrol Sarigumba
Service Specialist
Davao City, Province Of Davao Del Sur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A top-notch communicator with excellent time management, administrative and customer service skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Admin Specialist
VisionPath Inc.
12.2017 - 06.2024
- Reviewed 100 orders per day for accuracy, errors and omissions to minimize incorrect shipments.
- Expedited order fulfillment process by coordinating effectively with shipping departments and carriers.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Collaborated with business-unit leaders to identify and prioritize problems.
Customer Service Manager
Third Eye Society
08.2016 - 12.2017
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Publishing Assistant
Black Card Books
12.2015 - 08.2016
- Conducted thorough research on authors and their works to provide accurate and informative reviews.
- Worked closely with editorial team members to ensure consistent style guidelines were followed across all published content.
- Provided constructive criticism to authors, contributing valuable feedback for future projects.
- Edited and proofread drafts of articles and other documents.
- Maintained an organized review schedule, ensuring timely completion of all assigned tasks.
Techincal Support Representative
Conectys
11.2014 - 12.2015
- Diagnosed and troubleshot hardware and software issues.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Billing Specialist
Ibex Global Solutions
05.2013 - 10.2014
- Researched and resolved billing discrepancies to enable accurate billing.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Developed strong relationships with clients through excellent customer service and regular followups.
Technical Support Representative
Sutherland Global Services
01.2012 - 04.2013
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Lead Generation Specialist
RGI Call Center Inc.
08.2009 - 12.2011
- Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Education
Bachelor of Science - Nursing
Holy Child Colleges of Butuan
Butuan, Province Of Agusan Del Norte, Philippines 06.2004 - 03.2009
Skills
Fluent in Verbal and Written English
Timeline
Admin Specialist
VisionPath Inc.
12.2017 - 06.2024
Customer Service Manager
Third Eye Society
08.2016 - 12.2017
Publishing Assistant
Black Card Books
12.2015 - 08.2016
Techincal Support Representative
Conectys
11.2014 - 12.2015
Billing Specialist
Ibex Global Solutions
05.2013 - 10.2014
Technical Support Representative
Sutherland Global Services
01.2012 - 04.2013
Lead Generation Specialist
RGI Call Center Inc.
08.2009 - 12.2011
Bachelor of Science - Nursing
Holy Child Colleges of Butuan
06.2004 - 03.2009
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