Summary

Overview

Work History

Education

Skills

Timeline

Sean Irrol Sarigumba

Service Specialist

Davao City, Province Of Davao Del Sur

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A top-notch communicator with excellent time management, administrative and customer service skills.

Overview

years of professional experience

years of post-secondary education

Work History

Admin Specialist

VisionPath Inc.

12.2017 - 06.2024

Reviewed 100 orders per day for accuracy, errors and omissions to minimize incorrect shipments.
Expedited order fulfillment process by coordinating effectively with shipping departments and carriers.
Sent emails to communicate order status and informed customers of back-orders or shipping delays.
Documented effective and replicable methods for extracting data and organizing data sources.
Collaborated with business-unit leaders to identify and prioritize problems.

Customer Service Manager

Third Eye Society

08.2016 - 12.2017

Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Followed through with client requests to resolve problems.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Publishing Assistant

Black Card Books

12.2015 - 08.2016

Conducted thorough research on authors and their works to provide accurate and informative reviews.
Worked closely with editorial team members to ensure consistent style guidelines were followed across all published content.
Provided constructive criticism to authors, contributing valuable feedback for future projects.
Edited and proofread drafts of articles and other documents.
Maintained an organized review schedule, ensuring timely completion of all assigned tasks.

Techincal Support Representative

Conectys

11.2014 - 12.2015

Diagnosed and troubleshot hardware and software issues.
Used ticketing systems to manage and process support actions and requests.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Billing Specialist

Ibex Global Solutions

05.2013 - 10.2014

Researched and resolved billing discrepancies to enable accurate billing.
Strengthened client relationships through effective communication regarding billing issues and concerns.
Assisted call-in customers with questions and orders.
Increased sales and customer satisfaction through personalized servicing.
Developed strong relationships with clients through excellent customer service and regular followups.

Technical Support Representative

Sutherland Global Services

01.2012 - 04.2013

Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Lead Generation Specialist

RGI Call Center Inc.

08.2009 - 12.2011

Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
Generated leads and established relationships with potential customers through outbound telephone calls.
Asked relevant questions to assist customers with selecting needed or requested products and services.