Sean Irrol Sarigumba
Davao City,Davao del Sur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A top-notch communicator with excellent time management, administrative and customer service skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Order Entry Specialist
VisionPath Inc.
04.2022 - 08.2024
- Review orders in Shopify for accuracy, errors and omissions to minimize incorrect shipments.
- Expedited order fulfillment process by coordinating effectively with shipping departments and carriers.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Collaborated with business-unit leaders to identify and prioritize problems.
Customer Service Representative
VisionPath Inc.
01.2019 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Manager
Third Eye Society
05.2017 - 11.2018
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Publishing Assistant
Black Card Books
04.2015 - 05.2017
- Conducted thorough research on authors and their works to provide accurate and informative reviews.
- Worked closely with editorial team members to ensure consistent style guidelines were followed across all published content.
- Provided constructive criticism to authors, contributing valuable feedback for future projects.
- Edited and proofread drafts of articles and other documents.
- Maintained an organized review schedule, ensuring timely completion of all assigned tasks.
Technical Support Representative
Conectys
01.2013 - 04.2015
- Diagnosed and troubleshot hardware and software issues.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Technical Support Representative
Sutherland Global Services
08.2009 - 12.2012
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - Nursing
Holy Child Colleges of Butuan
Butuan City, Agusan Del Sur, Philippines 06.2004 - 03.2009
Skills
- Fluent in Verbal and Written English
- Data Collection
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
Timeline
Order Entry Specialist
VisionPath Inc.
04.2022 - 08.2024
Customer Service Representative
VisionPath Inc.
01.2019 - 04.2022
Customer Service Manager
Third Eye Society
05.2017 - 11.2018
Publishing Assistant
Black Card Books
04.2015 - 05.2017
Technical Support Representative
Conectys
01.2013 - 04.2015
Technical Support Representative
Sutherland Global Services
08.2009 - 12.2012
Bachelor of Science - Nursing
Holy Child Colleges of Butuan
06.2004 - 03.2009
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