Sean Salenga Sabijon
Malabon City
Summary
To have a challenging position where my abilities and my strengths will be utilized and weaknesses will be developed which will give me continuous personal and career growth while working out for the organization’s success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Account Manager
Optum Global Solutions
02.2023 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Customer Service Representative
Hinduja Global Solutions
07.2021 - 12.2022
- Evaluated and recommended enhancements to dispatch software, resulting in increased efficiency and ease of use for the entire team.
- Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
Customer Service Representative
Amazon Customer Service
01.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
EPerformax Contact Centers & BPO
01.2018 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Technical Support Representative
Convergys/Concentrix
01.2018 - 12.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Alorica
01.2016 - 12.2017
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Information Technology
Perpetual Help College Of Manila
Secondary Level -
Tinajeros National High School
Elementary Level -
Daanghari Elementary School
Skills
- Time management
- Attention to detail
- Performance tracking
- Customer service
- Critical thinking
- Active listening
- Data entry
- Problem resolution
Personal Information
- Age: 27
- Place of Birth: Malabon City
- Height: 5'6
- Weight: 165 lbs
- Date of Birth: 02/13/98
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Born Again Christian
Certification
I hereby certify that the above information are true and correct to the best of my knowledge and ability.
Timeline
Regional Account Manager
Optum Global Solutions
02.2023 - Current
Customer Service Representative
Hinduja Global Solutions
07.2021 - 12.2022
Customer Service Representative
Amazon Customer Service
01.2019 - 01.2021
Customer Service Representative
EPerformax Contact Centers & BPO
01.2018 - 12.2018
Technical Support Representative
Convergys/Concentrix
01.2018 - 12.2018
Customer Service Representative
Alorica
01.2016 - 12.2017
Bachelor of Science - Information Technology
Perpetual Help College Of Manila
Secondary Level -
Tinajeros National High School
Elementary Level -
Daanghari Elementary School
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