SEAN REIJERIEL N. AMPARO
Summary
I am eager to pursue an opportunity within a dynamic organization that supports my professional growth and skill enhancement. With a strong foundation in Information Technology, I excel in office environments where I can leverage my expertise and adapt quickly to new challenges. My exceptional ability to collaborate effectively with colleagues ensures that I contribute positively to team objectives while continuously expanding my knowledge.
Overview
5
5
years of professional experience
Work History
OJT WEB DEVELOPMENT & OFFICE/IT STAFF
OJT
• Spearheaded the development of a dynamic website for PUP ITECH, enhancing online presence and functionality.
• Designed and implemented a payroll system website during internship at Silicon Valley, showcasing strong technical and problem-solving skills.
• Gained valuable experience in office administration and IT support, ensuring efficiency in daily operations.
CSR
HGS
08.2019 - 12.2019
• Delivered exceptional customer support by navigating clients' websites, ensuring seamless user experiences.
• Delivered prompt password resets, boosting customer satisfaction rates.
• Resolved browser issues, improving customer retention and loyalty.
• Achieved high customer support ratings through effective troubleshooting.
CSR
Infocom
02.2020 - 11.2020
• Managed Social Media for a local telecommunications account, enhancing customer engagement and satisfaction.
• Responded to customer inquiries via chat, ensuring timely and effective communication.
• Delivered basic network troubleshooting, improving troubleshooting efficiency.
• Created and escalated dispatch tickets as needed, streamlining issue resolution processes.
CSR
Alorica
05.2024 - Current
• Provided exceptional customer service via chat support for an online bank, achieving rapid resolutions and bolstering customer satisfaction.
• Informed clients about banking services, fostering product engagement.
• Partnered with back-office teams to ensure seamless service delivery and maximize customer satisfaction.
Education
Diploma in Information Communication Technology -
Polytechnic University of the Philippines
01.2015 - 05.2018
Bachelor of Science in Information Technology - undefined
Arellano University (Plaridel Campus)
01.2018 - 05.2019
Skills
Proficient in the use of MS word, MS excel, MS powerpoint, MS Outlook, MS Access
Quick to adapt to changes
Quick learner
Customer Oriented
Basic Knowledge in Computer and Network Troubleshooting
Can communicate well in English & Filipino
Knowledgeable in Basic computer programming with C program
Focused and can handle things even under pressure
Knowledgeable in PHP, Javascript
Knowledgeable in Phalcon PHP framework
Can handle Computer hardware efficiently
Personal Information
- Place of Birth: Sampaloc, Manila
- Height: 5'3
- Citizenship: Filipino
- Date of Birth: 06/16/99
- Marital Status: Single
- Religion: Christian
References
- Mrs. Josephine Dela Isla, Chairperson ICT Department, PUP Institute of Technology
- Dr. Tess Pancho, Professor, Arellano University (Plaridel Campus)
Training
- 11/25/17, EDSA, Mandaluyong City, PHP Native to Framework
- 01/27/18, the Other Room, #17 Malingap St. Teachers Village, QC, Advance PHP Web Development
Timeline
CSR
Alorica
05.2024 - Current
CSR
Infocom
02.2020 - 11.2020
CSR
HGS
08.2019 - 12.2019
Bachelor of Science in Information Technology - undefined
Arellano University (Plaridel Campus)
01.2018 - 05.2019
Diploma in Information Communication Technology -
Polytechnic University of the Philippines
01.2015 - 05.2018
OJT WEB DEVELOPMENT & OFFICE/IT STAFF
OJT