SEAN REIJERIEL N. AMPARO
Summary
I am eager to pursue an opportunity within a dynamic organization that supports my professional growth and skill enhancement. With a strong foundation in Information Technology, I excel in office environments where I can leverage my expertise and adapt quickly to new challenges. My exceptional ability to collaborate effectively with colleagues ensures that I contribute positively to team objectives while continuously expanding my knowledge.
Overview
5
5
years of professional experience
Work History
OJT WEB DEVELOPMENT & OFFICE/IT STAFF
OJT
• Spearheaded the development of a dynamic website for PUP ITECH, enhancing online presence and functionality.
• Designed and implemented a payroll system website during internship at Silicon Valley, showcasing strong technical and problem-solving skills.
• Gained valuable experience in office administration and IT support, ensuring efficiency in daily operations.
CSR
HGS
08.2019 - 12.2019
• Delivered exceptional customer support by navigating clients' websites, ensuring seamless user experiences.
• Delivered prompt password resets, boosting customer satisfaction rates.
• Resolved browser issues, improving customer retention and loyalty.
• Achieved high customer support ratings through effective troubleshooting.
CSR
Infocom
02.2020 - 11.2020
• Managed Social Media for a local telecommunications account, enhancing customer engagement and satisfaction.
• Responded to customer inquiries via chat, ensuring timely and effective communication.
• Delivered basic network troubleshooting, improving troubleshooting efficiency.
• Created and escalated dispatch tickets as needed, streamlining issue resolution processes.
CSR
Alorica
05.2024 - Current
• Provided exceptional customer service via chat support for an online bank, achieving rapid resolutions and bolstering customer satisfaction.
• Informed clients about banking services, fostering product engagement.
• Partnered with back-office teams to ensure seamless service delivery and maximize customer satisfaction.
Education
Diploma in Information Communication Technology -
Polytechnic University of the Philippines
01.2015 - 2018.05
Bachelor of Science in Information Technology - undefined
Arellano University (Plaridel Campus)
01.2018 - 2019.05
Skills
Proficient in the use of MS word, MS excel, MS powerpoint, MS Outlook, MS Access
Personal Information
- Place of Birth: Sampaloc, Manila
- Height: 5'3
- Citizenship: Filipino
- Date of Birth: 06/16/99
- Marital Status: Single
- Religion: Christian
References
- Mrs. Josephine Dela Isla, Chairperson ICT Department, PUP Institute of Technology
- Dr. Tess Pancho, Professor, Arellano University (Plaridel Campus)
Training
- 11/25/17, EDSA, Mandaluyong City, PHP Native to Framework
- 01/27/18, the Other Room, #17 Malingap St. Teachers Village, QC, Advance PHP Web Development
Timeline
CSR
Alorica
05.2024 - Current
CSR
Infocom
02.2020 - 11.2020
CSR
HGS
08.2019 - 12.2019
Bachelor of Science in Information Technology - undefined
Arellano University (Plaridel Campus)
01.2018 - 2019.05
Diploma in Information Communication Technology -
Polytechnic University of the Philippines
01.2015 - 2018.05
OJT WEB DEVELOPMENT & OFFICE/IT STAFF
OJT
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