SEADNEI JOY MORING
Davao City
Summary
Skilled at spotting and solving problems while working with a team, and now looking to step into a new field. Gained strong analytical and problem-solving abilities through hands-on experience in quality assurance. Excited to apply these skills to make processes smoother and more efficient in the next role.
Overview
6
6
years of professional experience
Work History
Quality Assurance Analyst
Clipboard Health
01.2023 - 01.2025
- Customer Experience Analysis – Evaluating interactions, feedback, and satisfaction metrics.
- Investigative Research – Identifying gaps in product and service delivery.
- Data-Driven Reporting – Creating audits to highlight customer insights and areas for improvement.
- Direct Customer Engagement – Gathering firsthand feedback to enhance user experience.
- Problem-Solving – Addressing discrepancies to drive strategic improvements.
- Continuous Improvement – Advocating for ongoing enhancements based on customer needs.
Subject Matter Expert
Clipboard Health
01.2022 - 12.2022
- Expert Knowledge & Guidance – Provided in-depth expertise on products, services, or processes.
- Advanced Problem-Solving – Resolved complex customer or operational issues efficiently.
- Process Improvement – Identified gaps and recommended solutions to enhance workflows.
- Training & Mentorship – Supported team development through coaching and knowledge sharing.
- Data Analysis & Insights – Interpreted trends to optimize performance and customer experience.
- Cross-Functional Collaboration – Worked with multiple teams to align strategies and improve outcomes.
- Customer-Centric Solutions – Ensured customer needs were met through informed decision-making.
Customer Service Representative
Clipboard Health, AWESOME OS and VXI Global
06.2019 - 12.2021
- Customer Support & Engagement – Assisted customers with inquiries, concerns, and issue resolution.
- Effective Communication – Delivered clear, professional, and empathetic responses across multiple channels.
- Problem-Solving – Identified and resolved customer issues efficiently to enhance satisfaction.
- Conflict Resolution – Managed difficult situations with patience and professionalism.
- Multitasking & Time Management – Handled high volumes of customer interactions while maintaining quality service.
- Product Knowledge – Provided accurate information and guidance on company products and services.
- Customer Feedback Analysis – Gathered insights to improve service strategies and customer experience.
Education
Bachelor of Science - Criminology
University Of Mindanao
04.2016
Skills
- Customer Support & Engagement
- Effective Communication
- Problem-Solving & Conflict Resolution
- Product & Process Expertise
- Quality Assurance & Auditing
- Training & Coaching
- Data Analysis & Reporting
- Process Improvement & Compliance
- Cross-Functional Collaboration
- Continuous Improvement
Timeline
Quality Assurance Analyst
Clipboard Health
01.2023 - 01.2025
Subject Matter Expert
Clipboard Health
01.2022 - 12.2022
Customer Service Representative
Clipboard Health, AWESOME OS and VXI Global
06.2019 - 12.2021
Bachelor of Science - Criminology
University Of Mindanao
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