Syed Imran Hussain
Business Planner
Baguio City
Summary
Organized and dependable candidate with a successful track record in managing multiple priorities and a positive attitude, including a strong foundation in programming. Willingness to take on added responsibilities to meet team goals, and a detail-oriented team player with strong organizational skills. Proficient in handling multiple projects simultaneously with a high degree of accuracy, thanks to programming expertise that enhances task automation and data analysis.
Overview
6
6
years of professional experience
Work History
Business Planner
Philippine Long Distance Telephone Company
Baguio
09.2020 - Current
- Assessed market and customer insights to formulate business model recommendations.
- Devised and deployed training tools and business structures to help department leaders and liaisons develop and improve business continuity plans.
- Organized and updated strategies for managing crisis events to modernize and enhance approaches.
- Revamped plans to enhance company's capability of maintaining and recovering critical business functions.
- Used risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments.
Customer Experience Service Delivery Associate
Philippine Long Distance Telephone Company
Baguio
02.2020 - 09.2020
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
Automation Engineer
Texas Instruments Philippines Inc.
Baguio City
11.2017 - 02.2020
- Trained developers and quality assurance team members in automation programs and processes.
- Generated process models illustrating automation engineering progress, specifications and details.
- Supported facility and process equipment engineering and design, integration and validation on semiconductor processes.
- Maintained, debugged and optimized automation programs.
- Tested equipment remotely for proper operation and freedom from defects.
Education
Bachelor of Science - Information Technology
Baguio College of Technology
Baguio City, Philippines 04.2001 -
Skills
MS Office
undefinedTimeline
Business Planner
Philippine Long Distance Telephone Company
09.2020 - Current
Customer Experience Service Delivery Associate
Philippine Long Distance Telephone Company
02.2020 - 09.2020
Automation Engineer
Texas Instruments Philippines Inc.
11.2017 - 02.2020
Bachelor of Science - Information Technology
Baguio College of Technology
04.2001 -
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