Hi, I’m
Silk Chloe Villas
Virtual Assistant
Dasmariñas
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in calendar management, email management and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
4
years of professional experience
4
years of post-secondary education
Work History
The Australian Lending And Investment Centre
Executive Assistant
01.2023 - 05.2024
Job overview
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Frontsteps
Virtual Assistant
09.2022 - 01.2023
Job overview
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed CRM input, exports and clean up.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed business correspondence, transcription, and data entry.
Taskus Inc.
Customer Service Associate
09.2021 - 06.2022
Job overview
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Amazon Ops. Srvs. Ph., Inc.
Customer Service Representative
05.2021 - 08.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
SLK Global Solutions
Collections Specialist
06.2020 - 05.2021
Job overview
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
Education
De La Salle University Dasmariñas , Dasmarinas, Province Of Cavite, Philippines
Bachelor of Science from Hotel, Motel, And Restaurant Management
06.2013 - 10.2014
Christ The King College of Cavite Foundation , Dasmarinas, Province Of Cavite, Philippines
High School Diploma
06.2010 - 03.2013
Skills
Email and Chat Communication
Timeline
Executive Assistant
The Australian Lending And Investment Centre
01.2023 - 05.2024
Virtual Assistant
Frontsteps
09.2022 - 01.2023
Customer Service Associate
Taskus Inc.
09.2021 - 06.2022
Customer Service Representative
Amazon Ops. Srvs. Ph., Inc.
05.2021 - 08.2021
Collections Specialist
SLK Global Solutions
06.2020 - 05.2021
De La Salle University Dasmariñas
Bachelor of Science from Hotel, Motel, And Restaurant Management
06.2013 - 10.2014
Christ The King College of Cavite Foundation
High School Diploma
06.2010 - 03.2013
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