Scott Penning
Cebu City, Province of Cebu
Summary
Dynamic leader with a proven track record at Reese Brothers, enhancing customer satisfaction and streamlining operations. Expert in strategic planning and staff management, achieving significant improvements in project execution and team cohesion. Skilled in CRM and marketing campaigns, adept at driving growth and operational efficiency.
Marketing professional with reputation for consistently delivering impactful marketing strategies and campaigns. Recognized for collaborative approach and achieving results through effective teamwork and adaptability. Skilled in digital marketing, brand management, and strategic planning with focus on meeting organizational goals.
Qualified Marketing Manager with proven track record of driving successful campaigns and brand growth. Demonstrated ability to lead cross-functional teams and implement strategic marketing initiatives. Adept at leveraging market analysis and consumer insights to optimize product positioning and drive sales.
Overview
31
31
years of professional experience
Work History
Marketing Manager
Southern Industries Home Improvements
12.2009 - Current
- Managed timelines and budgets for campaign execution, ensuring alignment with strategic objectives.
- Analyzed competitive landscape for strategic insights on positioning and differentiation.
- Enhanced product visibility with targeted campaigns through detailed market assessments.
- Motivated diverse teams with clear communication and shared goals for project success.
Phone Room Manager
Sigman & Sigman
06.2006 - 11.2009
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Maintained compliance with industry regulations, updating policies and procedures as necessary to adhere to changing standards.
- Optimized workforce productivity by identifying skill gaps and providing targeted coaching sessions for agents.
- Boosted employee morale, organizing team-building events and promoting open communication among staff members.
Phone Room Manager
Dixie Homecrafters
07.2000 - 04.2006
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Maintained compliance with industry regulations, updating policies and procedures as necessary to adhere to changing standards.
- Optimized workforce productivity by identifying skill gaps and providing targeted coaching sessions for agents.
- Implemented process improvements to reduce hold times and improve overall caller experience.
- Initiated regular meetings among the phone room staff to discuss updates, address concerns and share best practices, enhancing team cohesion and performance.
Call Center Director
Reese Brothers
04.1994 - 06.2000
- Increased first-call resolution rates by developing targeted training materials and coaching agents on best practices.
- Implemented quality assurance measures, monitoring calls for adherence to company policies and procedures.
- Achieved higher levels of customer satisfaction through the development of personalized service solutions tailored to individual needs.
- Conducted regular performance reviews with agents, identifying areas for growth and providing resources for professional development.
- Enhanced customer satisfaction by implementing effective call center strategies and streamlining processes.
Vendor Operations Suervisor
MCI Communications
04.1994 - 03.1996
- Answered questions and assisted customers with item selection.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
Education
High School Diploma -
Alexandria Monroe High School
Alexandria, IN06-1989
Skills
- Staff management
- Customer relationship management (CRM)
- Strategic planning
- Marketing campaigns
- Project management
- Corporate communications
- Campaign management
- Cold calling
Timeline
Marketing Manager
Southern Industries Home Improvements
12.2009 - Current
Phone Room Manager
Sigman & Sigman
06.2006 - 11.2009
Phone Room Manager
Dixie Homecrafters
07.2000 - 04.2006
Call Center Director
Reese Brothers
04.1994 - 06.2000
Vendor Operations Suervisor
MCI Communications
04.1994 - 03.1996
High School Diploma -
Alexandria Monroe High School
Similar Profiles
Robert MeldrumRobert Meldrum
Kitchen and Bath Installer at D A Home ImprovementsKitchen and Bath Installer at D A Home Improvements
Jacob FrancoeurJacob Francoeur
General Contractor at Elevate Home ImprovementsGeneral Contractor at Elevate Home Improvements
Andrea LambrechtAndrea Lambrecht
Team Lead at Tundraland Home ImprovementsTeam Lead at Tundraland Home Improvements