SCHERYMAE DUMAS
ACCOUNTING TECHNOLOGY
CEBU,PHILIPPINES
Summary
*Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 3 years of guest service experience in hospitality industry.
*Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Guest Service Agent
THE SEBEL QUAY WEST SUITE SYDNEY
SYDNEY AUSTRALIA, AUSTRALIA
01.2022 - 06.2022
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Finance Administrator
FORD CEBU (FAIRLANE AUTOMOTIVE VENTURES)
CEBU, PHILIPPINES
06.2021 - 12.2021
- Completed clerical and data entry tasks to optimize financial procedures.
- Produced reports outlining latest financial information such as expenses, income and outstanding balances.
- Reconciled accounts and investigated variances.
- Managed expense tracking and personnel vouchers.
Guest Service Agent
OAKS ASPIRE IPSWICH
IPSWICH QUEENSLAND AUSTRALIA, AUSTRALIA
03.2019 - 03.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Finance Administrator
PHILJA CREDIT AND FINANCING CORPORATION
DIPOLOG CITY, PHILIPPINES
01.2017 - 12.2018
- Updated daily transaction records to assist with payroll and billing administration.
- Completed clerical and data entry tasks to optimize financial procedures.
- Analyzed budgets, forecasts and current trends to support overall financial operations.
Education
Bachelor of Science - ACCOUNTING TECHNOLOGY
SAINT VINCENT'S COLLEGE
DIPOLOG CITY 06.2010 - 10.2014
Skills
Client relationship management
Timeline
Guest Service Agent
THE SEBEL QUAY WEST SUITE SYDNEY
01.2022 - 06.2022
Finance Administrator
FORD CEBU (FAIRLANE AUTOMOTIVE VENTURES)
06.2021 - 12.2021
Guest Service Agent
OAKS ASPIRE IPSWICH
03.2019 - 03.2021
Finance Administrator
PHILJA CREDIT AND FINANCING CORPORATION
01.2017 - 12.2018
Bachelor of Science - ACCOUNTING TECHNOLOGY
SAINT VINCENT'S COLLEGE
06.2010 - 10.2014
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