Sébastien Aumais
HR Advisor And Partner
Trieste
Summary
- Providing excellent support and guidance to clients and employees. - Managing and resolving queries efficiently and effectively. -Collaborating with different teams to enhance customer experience.
As human resources professional, brings valuable advisory experience and track record of impactful HR initiatives. Focuses on team collaboration and achieving results with flexibility to adapt to changing needs. Known for skills in employee relations and strategic HR planning.
Experienced with employee relations, conflict resolution, and policy implementation. Utilizes these skills to enhance workplace culture and drive HR initiatives. Strong understanding of HR compliance and best practices.
Overview
18
18
years of professional experience
3995
3995
years of post-secondary education
Work History
HR Advisor and HR Partner - French Language
IBM Business Services
04.2021 - Current
- Handling individual queries through emails and chats from all their clients (client employees and managers).
- Topics include, but are not limited to, Compensation & Benefits, SAP Success factors, EDM & Mobility, Travel & Expense, Payroll & Offboarding and Learning.
- Performing 1st level support and receiving the queries first through digital and human tier.
- Managing the end to end handling of HR specific employee and manager queries. Simple to Complex.
- This involves working closely with HR functions in various countries.
- Responsible for the delivery of quality, timely HR Services, delivering them with a customer-oriented growth mindset and behavior.
- Looking for ways to improve a client's experience through automation and transformation ensuring the employee experience is prioritized.
- This role is responsible for working closely with line management and executive teams on strategy and execution for people and culture in the business unit to drive performance and growth.
- The HR Partner is responsible for providing HR thought leadership, guidance, and execution by closely collaborating with the BU HR Leader and Upline Leadership, developing trusting relationships with, and caring confidence.
- The HR partner develops insight into the client's business to apply HR capabilities to assess, develop, and execute strategies that create business value while acting as the single face of HR to upline leadership.
- They are focused on improving employee engagement and creating an inclusive culture, while using data and analytics to develop useful insights about the workforce, they support.
- They integrate Human Resources by demonstrating expertise in all the functional elements of their job role and are effective at executing our HR Programs and priorities.
- The HR Partner is an effective communicator and coach who drives to favorable outcomes by applying a variety of leadership styles i.e., influencing, guiding, and directing to help leaders be the best they can be.
- To enhance the organization's effectiveness in support of business growth, the HR Partner proactively addresses opportunities and issues related to organization design and development; leadership assessment, development, planning, and coaching; skills assessment and development; employee engagement; diversity and inclusion; workforce planning and optimization, hiring, attrition; performance management; labor cost; compensation; and employee and labor relations.
- The HR Partner thinks strategically about leadership and talent as accelerators for growth and are innovative, creative, and bold when solving problems and addressing new opportunities.
- They may also serve as a team member or lead on cross-functional HR teams at the business unit, site, country, region, or geography level.
- Employees in this role may provide strategic and operational guidance and direction to others in this role and to functional areas.
- Oversaw payroll processes, ensuring accurate and timely payment to all staff members.
- Organised and maintained personnel records in compliance with data protection regulations.
- Reviewed and updated company policies to reflect current best practices in HR management.
French Customer service representative
Transcosmos Information Systems
10.2020 - 03.2021
- Company Overview: McKinley Hil
- Inbound, outbound calls, chat and email with customers for various concern: Tracking orders, placing orders, refunds, complaints, general information about products.
- McKinley Hil
Bid Support Specialist
IBM Business Services
01.2015 - 12.2019
- Contract auditing for French Canadian account, audits on accuracy, approvals, signatures, giving authorization to start contracts, issuing violations when legal criteria not meet.
- Collected prospect volumes used for financial modeling and in determining sales strategy.
- Evaluated pricing strategies for competitive positioning without compromising profitability or value proposition.
- Managed a library of past bids to extract relevant content for future use, reducing duplication of effort.
Sales Consultant, payment solutions for merchants
Desjardins Card Services
01.2011 - 12.2014
- Inbound and outbound calls to merchants, counseling on appropriate payment solution (terminal, web, virtual, etc.,) depending on volume and type of transaction.
- Contract proposal and pre-credit analysis, risk assessment.
- Cost analysis based on existing billing with other providers of service.
Contract Coordinator for France
IBM Business Services
01.2009 - 12.2010
- Coordinating of subcontractors from onboarding to offboarding, beginning to end process, supervising integrity in all call for bids, purchase orders, in procurement and supply chain environment.
Translator and French language specialist
O&OC Manila
01.2008 - 12.2009
- Translator English to French for legal document, outbound call to French business to explain advantage of Philippines BPO.
Education
College Studies - Nursing
College du Vieux-Montreal
Bachelor of Science - Social Science
College Du Vieux-Montreal
Montreal01.1998
General High School Diploma - undefined
Ecole Secondaire Jean XXIII
Skills
Employee relations
Recruitment strategies
Talent acquisition
HR analytics
HR policies and procedures
Organizational development
Career development
Benefits administration
Job analysis
Succession planning
Diversity and inclusion
Labor relations
Onboarding and orientation
Employee surveys
Compensation and benefits
Teamwork
Willingness to learn
Teamwork and collaboration
Microsoft office
Problem-solving
Time management
Timeline
HR Advisor and HR Partner - French Language
IBM Business Services
04.2021 - Current
French Customer service representative
Transcosmos Information Systems
10.2020 - 03.2021
Bid Support Specialist
IBM Business Services
01.2015 - 12.2019
Sales Consultant, payment solutions for merchants
Desjardins Card Services
01.2011 - 12.2014
Contract Coordinator for France
IBM Business Services
01.2009 - 12.2010
Translator and French language specialist
O&OC Manila
01.2008 - 12.2009
General High School Diploma - undefined
Ecole Secondaire Jean XXIII
College Studies - Nursing
College du Vieux-Montreal
Bachelor of Science - Social Science
College Du Vieux-Montreal
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