Sassan Haghighat
Columbia
Summary
Competitive Sales and Customer Service experience bringing 6+ years of quality performance in sales and customer support roles. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Accustomed to defusing customer dissatisfaction, exceeding sales goals and managing competing priorities with superior results. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Appointment Setter - Call Center
PayTech Trust
11.2023 - 05.2024
- Made and received 200+ calls daily
- Improved and tailored sales scripts specifically for campaigns, leading to a 10% increase in sales
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Directed customers' concerns professionally to restore client's confidence and prevent loss of business
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
English Tutor
Native camp Inc.
04.2019 - 04.2024
- Improved students' performance on major exams such as TOEFL, IELTS, and TOEIC
- Communicated grammar rules clearly in the simplest forms without overwhelming students
- Varied teaching methods for verbal language instruction by expressing and selecting specific vocabulary
- Planned and organized lesson plans to meet changing deadlines and requirements.
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Promoted a positive online learning environment by fostering respectful and inclusive interactions between students.
Warehouse Supervisor
UPS
09.2018 - 02.2020
- Supervised a team of 10-15 associates for shipping and receiving, and workplace safety
- Supervised warehouse operations by managing employees during shifts
- Monitored adherence to safety protocols and company policies by staying attentive to details
- Built a motivated team to consistently accomplish operations goals and exceed performance targets
- Monitored progress of tasks to provide feedback for improvement
- Resolved conflicts between team members and addressed complaints or grievances.
Supervisor - Customer Service and POS
Kohl's Corporation
11.2015 - 03.2018
- Trained new customer service and POS associates, resulting in a 15% increase in customer service satisfaction rating and number of Kohl's credit applications
- Ranked #1 in 2016 and 2017 for opening Kohl's credit cards for customers
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise, and judgment
- Encoding inventory, restocking, and returns into the computer using CRM
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations
- Educated customers on current promotional offerings and products using persuasive selling tactics.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales Manager
Smoking Vapor
06.2013 - 07.2015
- Promoted from sales associate to sales manager for fascinating sales numbers and customer retention within the first 6 months
- Developed and implemented strategies leading to an 18% increase in sales
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards
- Developed sales pitch, advertisement, and sales boost online and business-to-business
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Chef Assistant
Eest Asian Bistro
01.2012 - 03.2013
- Prepared and cooked quality meals in high-volume, fast-paced service environments
- Received delivered, sorted produce, and stored supplies quickly to maintain quality and condition
- Prepared and cooked 200+ during weekdays and 300+ during weekends
- Prepped ingredients ahead of time to increase cooking and service speed
- Verified food temperatures and quality ahead of service to maintain standards.
- Followed recipes and instructions to achieve quality and presentation standards.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
Education
Bachelor of Science - Biology
Grand Canyon University
Phoenix, AZ12.2014
Skills
Leadership
Active Listener
CRMs, MS Office & Teams, Google Workspace
Avid Learner & Collaborator
Market Research & Proposal Development
Analytical Problem Solver
Lead Generation
Scheduling appointments
High-volume call environments
Excellent Written & Oral Communication
Accomplishments
- Improved and tailored sales scripts for specific campaigns resulting in 10% increase sales - PayTech Trust
- Trained new customer service and POS associates, resulting in a 15% increase in customer service satisfaction rating and number of Kohl's credit applications - Kohl's Co
- Recognized as #1 customer service supervisor in the region in 2017 - Kohl's Co.
- Promoted to Sales Manager after 6 successful months - Smoking Vapor.
- Created a companywide, comprehensive training program for sales teams resulting in an 18% increase in sales - Smoking Vapor.
- Turned 1 location to 3 locations within the first 16 months of work - Smoking Vapor.
Community Service
St. Vincent de Paul, 2014, 2018, Phoenix, Arizona, Helping underserved children ages 5-18 with homework and science in a fun environment. Assigned roles to volunteers and overseeing 20+ at each time. Weekly communications with parents about upcoming events and their children progression. Maintained safety standards and attendance record in spreadsheet.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Appointment Setter - Call Center
PayTech Trust
11.2023 - 05.2024
English Tutor
Native camp Inc.
04.2019 - 04.2024
Warehouse Supervisor
UPS
09.2018 - 02.2020
Supervisor - Customer Service and POS
Kohl's Corporation
11.2015 - 03.2018
Sales Manager
Smoking Vapor
06.2013 - 07.2015
Chef Assistant
Eest Asian Bistro
01.2012 - 03.2013
Bachelor of Science - Biology
Grand Canyon University
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