Rojena Prestado
Customer Service Representative
7 Bantayog Street, Concepcion Uno, Marikina City, Metro Manila
Summary
Experienced with customer relationship management and engagement strategies. Utilizes problem-solving skills to improve customer satisfaction and loyalty. Track record of building and maintaining strong customer relationships.
Overview
16
16
years of professional experience
Work History
Customer Loyalty Specialist for Front Office
Balsam Brands - Upwork
10.2017 - 05.2018
- Enhanced customer satisfaction by resolving issues promptly and professionally via email and chat.
- Consistently met or exceeded performance metrics while maintaining high levels of customer satisfaction.
- Provided excellent customer service and provided answers to client questions within set standards.
Customer Service Agent
LCC - Upwork
08.2015 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Loan Consultant
Diamond Finance Corporation
10.2009 - 05.2015
- Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Increased client retention rates by offering exceptional service and fostering strong relationships.
Customer Service Representative
Esquire Trading
01.2002 - 05.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computer Science
AMA Computer College
Marcos Highway, Antipolo City 04.2001 -
Skills
Brand awareness
Data entry
Multitasking
CRM software
Customer service experience
Excellent communication skills
Timeline
Customer Loyalty Specialist for Front Office
Balsam Brands - Upwork
10.2017 - 05.2018
Customer Service Agent
LCC - Upwork
08.2015 - 10.2017
Loan Consultant
Diamond Finance Corporation
10.2009 - 05.2015
Customer Service Representative
Esquire Trading
01.2002 - 05.2007
Bachelor of Science - Computer Science
AMA Computer College
04.2001 -
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