SARAH MAY GUINUNGCO
Bacoor, Province Of Cavite,CAV
Summary
Proactive Store Supervisor with expertise in directing customer service, inventory, and sales operations. Skilled in resolving escalated customer complaints, maintaining high store standards, and ensuring efficient daily operations. Known for enhancing customer satisfaction and providing effective staff supervision in a fast-paced retail environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Supervisor
MOSES COOPERATIVE
01.2023 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Shift Supervisor
Job Placement Resources Services Cooperative
08.2018 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Store Crew Member
ZGM INTERPRISE
06.2017 - 06.2018
- Responded promptly to customer inquiries, addressing concerns professionally and courteously.
- Enhanced customer satisfaction by providing efficient and accurate service at the cash register.
- Completed daily tasks accurately and on-time to support shop needs.
- Remained calm and composed in tense situations involving angry or upset customers.
Education
High School Diploma -
DASMARINAS NATIONAL HIGH SCHOOL
Dasmarinas, Province Of Cavite, Philippines03-2010
STA CRUZ ELEMENTARY SCHOOL
Dasmarinas, Province Of Cavite, Philippines03-2006
Skills
- Customer Service
- Staff Supervision
- Multitasking and Organization
- Friendly and Positive
- Operations Management
Certification
STORE TRAINER PROGRAM
Timeline
Store Supervisor
MOSES COOPERATIVE
01.2023 - Current
Shift Supervisor
Job Placement Resources Services Cooperative
08.2018 - 12.2022
Store Crew Member
ZGM INTERPRISE
06.2017 - 06.2018
High School Diploma -
DASMARINAS NATIONAL HIGH SCHOOL
STA CRUZ ELEMENTARY SCHOOL
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