-Graduated with honors, maintaining a GPA of 3.8/4.0, and received the Dean's List award for three consecutive years.
-Completed a six-month internship at XYZ Hotel, receiving commendations for exceptional customer service and operational efficiency.
-Achieved a 95% customer satisfaction rate during my internship by consistently delivering high-quality service and resolving guest issues promptly.
- Assisted with front desk operations and guest services.
- Collaborated with the events team to organize and execute hotel events.
- Gained experience in customer service and hospitality management.
- Proficient in Microsoft Office Suite, Opera PMS, and Event Management Software
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Fluent in English and Filipino
Ms. Maria Santos
Front Office Manager
Sunshine Hotel and Resort
maria.santos@sunshinehotel.com
+63 912 345 6780
Mr. Kevin De Vera
Instructor, Hospitality Management Department
Gordon College
john.reyes@up.edu.ph
+63 912 345 6781
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